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I would be inclined to contact Panasonic and seek for them to repair it, and just state that the retailer wasnt helpful.
There is no need to disclose the cause of the issue, and if you just explain the symptoms you have they should offer a repair on the basis you cover shipping charges.
With regard to the disc, it depends on the model some have a manual eject button which is the size of pin hole which you push a paper clip through and that pushes the tray out so you can get to the disc, other require you to open the case and manually move the gear to eject the disc.
Hi Iain, appreciate if you can rate the service received to date using the star rating on this page.