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Hi there and welcome
Check the compatibility the speaker works with the HT-C5500, HT-C5530, HT-C6530 and HT-C550 models.
Can you tell me where you saw it was compatible with yours?
Did the amp ever work with the system?
Thanks, ***** ***** not mention this model in the compatibility list but if it worked before it is then compatible of course.
Have you done a full reset of the unit?
If not, remove any disks from the unit then with no disk in it, press and hold the stop button on the player for 10 seconds then release
Let it restart and try to connect and tell me if it then works
Thanks, ***** ***** mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
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