Ask an Electronics Question, Get an Answer ASAP!
Hi there and welcome
Which version of windows are you using on the HP?
Please let me know
Click start, type in control and click on control panel.
Then type in device and click on devices and printers.
There click Add printer.
Click on it when it shows and it will install an can then print to it.
Let me know please how you go
ok, the steps I gave were step by step instructions.
On which step did you get stuck?
yes, a once off fee
I would be taking over the computer and fixing this, not calling.
Please request the secure remote and I can do this
No you have to accept the request please
Ok.. but then can you carefully read and follow the instructions I gave?
Just the amount you paid for the question, I cannot see this but it is the question value you see on your page, customer service can tell you this
You are welcome, I will mark this question to remain open so
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
yes still here
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Sorry I was not online when you replied, let me know when you can continue please