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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 42100
Experience:  Electronics Engineer
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I have a Brother DCP 700 cw printer which I want to connect

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I have a Brother DCP 700 cw printer which I want to connect (wireless) to my HP lap top. It was previously linked to my old Dell Inspiron lap top which is becoming obsolete and no longer connected to the internet.How do I go about this?

Hi there and welcome

Which version of windows are you using on the HP?

Please let me know

Customer: replied 1 month ago.
Windows 10
Customer: replied 1 month ago.
Nothing more to add just now thanks

Thanks

Click start, type in control and click on control panel.

Then type in device and click on devices and printers.

There click Add printer.

Click on it when it shows and it will install an can then print to it.

Let me know please how you go

Customer: replied 1 month ago.
Hi Richard, I am new to this lap top and I am unsure as to how I would be able to get to the section of the computer which would allow me to carry out those functions. When I hit any of the icons nowhere does start appear!!

ok, the steps I gave were step by step instructions.

On which step did you get stuck?

Customer: replied 1 month ago.
Is that a fixed fee of £15.00

yes, a once off fee

Customer: replied 1 month ago.
ok, call me on UK landline 0131(###) ###-####

I would be taking over the computer and fixing this, not calling.

Please request the secure remote and I can do this

Customer: replied 1 month ago.
ok, you can have remote access, does the require me to call you?

No you have to accept the request please

Customer: replied 1 month ago.
Ooops should have read, is the £25.00 in addition to the £22 + £15? If so this is getting too expensive and I would not wish to continue.
Customer: replied 1 month ago.
I am having to go out very soon, can you please advise how much longer we are likely to be chatting?

Ok.. but then can you carefully read and follow the instructions I gave?

Customer: replied 1 month ago.
I will try again and get back to you later today, can you please confirm how much expense I have incurred with you so far, thanks
Customer: replied 1 month ago.
Richard, I have to go now. I am closing down my computer and will return to you or your organisation later today. Please confirm what expense I have incurred so far. thanks

Just the amount you paid for the question, I cannot see this but it is the question value you see on your page, customer service can tell you this

Customer: replied 1 month ago.
Thanks

You are welcome, I will mark this question to remain open so

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 month ago.
Hi, I am back on line and hoping to resolve this issue. Are you still there Richard or has someone else taken over this case?

yes still here

Customer: replied 1 month ago.
Ok, to give you remote access do I have to accept the Premium Service Offer for Secure Remote Assistance?

yes

Richard and other Electronics Specialists are ready to help you
Customer: replied 1 month ago.
OK - I will hit that button now

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
ID - 521 026 313; Password ***** 2905
Customer: replied 29 days ago.
Good evening Richard - are we able to re- commence our efforts to get me connected to my Brother DCP700CW printer?

Hi there

Sorry I was not online when you replied, let me know when you can continue please