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Hi there John and welcome
How long did you initially charge the batteries for?
Please let me know
Is there currently a tape in the unit?
Are you able to get it to open in order to be able to take the tape out?
It is the drive motor that has faulted, A corrupted firmware can cause this. But we have ruled this out by trying to reset it and as you mentioned, that has no impact.
I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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