Hi there, Thanks for your enquiry, I really hope I can help you out - is this an online email account, if so who is it with please?
are you accessing this online or via outlook express or another email program on your computer
via outlook express
usually this means that you have a digital encryption
have you changed any settings recently?
is this one email or all?
yes, understood, but is this affecting one email or all your emails - i.e. do all of your emails have the padlock or is it just one?
ok, can you try this for me please?
Click the "Tools" menu at the top of the Outlook Express window, then click "Options"
Click the "Security" tab at the top of the "Options" window
Look at the check box labelled "Encrypt contents and attachments for all outgoing messages."
Is it checked or empty?
you can't find what exactly?
what is it that you cannot locate please?
hi, I can't seem to get an answer from you
I will opt out of this I am sorry to say, perhaps you need to get somebody to look at this who has remote access to your computer (which I don't), I hope another expert can help you shortly. Thanks for your question.
I need to sort my emails out need more info