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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I cant access my emails there is a padlock I need a password

Customer Question

I can't access my emails there is a padlock I need a password XXXXX put in Ihave never had a password.How do I now access my emails?
Submitted: 4 years ago.
Category: Email
Expert:  GL ITCS replied 4 years ago.

GL ITCS :

Hi there, Thanks for your enquiry, I really hope I can help you out - is this an online email account, if so who is it with please?

JACUSTOMER-bomxohym- :

btinternet

GL ITCS :

are you accessing this online or via outlook express or another email program on your computer

JACUSTOMER-bomxohym- :

via outlook express

GL ITCS :

usually this means that you have a digital encryption

GL ITCS :

have you changed any settings recently?

JACUSTOMER-bomxohym- :

No

GL ITCS :

is this one email or all?

JACUSTOMER-bomxohym- :

email

GL ITCS :

yes, understood, but is this affecting one email or all your emails - i.e. do all of your emails have the padlock or is it just one?

JACUSTOMER-bomxohym- :

all

GL ITCS :

ok, can you try this for me please?

GL ITCS :
  • Click the "Tools" menu at the top of the Outlook Express window, then click "Options"

GL ITCS :

then...

GL ITCS :

  • Click the "Security" tab at the top of the "Options" window

GL ITCS :

Look at the check box labelled "Encrypt contents and attachments for all outgoing messages."

GL ITCS :

Is it checked or empty?

JACUSTOMER-bomxohym- :

can't find

GL ITCS :

you can't find what exactly?

GL ITCS :

hi there

GL ITCS :

what is it that you cannot locate please?

GL ITCS :

hi, I can't seem to get an answer from you

GL ITCS :

I will opt out of this I am sorry to say, perhaps you need to get somebody to look at this who has remote access to your computer (which I don't), I hope another expert can help you shortly. Thanks for your question.

Expert:  James K. replied 4 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 4 years ago.


I need to sort my emails out need more info

Expert:  James K. replied 4 years ago.
Thanks thats no problem

I can remote on and fix this with you

do you wish me to send you a link to connect ?