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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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my emails have been stopped

Customer Question

my emails have been stopped coming through ,it says cannot safelydeliver because of server,please can you help
Submitted: 3 years ago.
Category: Email
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.
Hi Jason thank you for the offer of help I hope you can.Peter
Expert:  Jason Jones replied 3 years ago.


Thank you Peter.

Please, let me know when you are ready to begin.
Customer: replied 3 years ago.
Jason I am ready Peter
Expert:  Jason Jones replied 3 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=d1e5c80d-b91c-489c-a48d-c12d1509311b


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=d1e5c80d-b91c-489c-a48d-c12d1509311b

Customer: replied 3 years ago.
I have done what you asked for what do I do know.Peter
Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.
Internet exploror
Expert:  Jason Jones replied 3 years ago.
When asked if you wanted to run or open the program, which did you choose?

Let's try another option.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.

Customer: replied 3 years ago.
It will not run the download
Expert:  Jason Jones replied 3 years ago.
Why is it not running?
Customer: replied 3 years ago.
It says safari can not run this download.
Expert:  Jason Jones replied 3 years ago.
Are you using Safari or Internet Explorer?
Customer: replied 3 years ago.
I thought I was using Internet I do not know why safari became involved.
Expert:  Jason Jones replied 3 years ago.


After the file downloads, please, open the downloads window, double click the Elsinore item and allow it to run.
Customer: replied 3 years ago.
Jason I did reply to you that I do not think we are going to solve this problem ,so could we call it finished .Thank you Peter
Expert:  Jason Jones replied 3 years ago.


I guarantee that I can fix the problem and would prefer to fix this problem for you; however, you are the boss and make that choice.

How do you wish to proceed?
Customer: replied 3 years ago.
I can not seem to connect to any of the downloads you have suggested ,so I seem that I am wasting our time ,I am a silver surfer so it takes me a lot longer to help you by this way .Peter
Expert:  Jason Jones replied 3 years ago.
Thank you

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