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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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What does PPPOE and WAN mean in error messages?Are you POP3,

Customer Question

What does PPPOE and WAN mean in error messages?
Are you POP3, IMAP or HTTP?
I have been using your system for about 7 years but now I have terrible difficulty?
Do you do a set of written instructions for tuning into your servic?
Submitted: 4 years ago.
Category: Email
Expert:  Jason Jones replied 4 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 4 years ago.

Sorry, my provider is mypostoffice.co.uk.


I would like to use Outlook Express, but it doesn't work for me at present, so I do Google...... mypostoffice......my name and password. Yes, very clumsy

Expert:  Jason Jones replied 4 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 4 years ago.

Yes, Jason. Fine

Expert:  Jason Jones replied 4 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=2ca21e4b-c88f-4a16-9874-6432e6ed5429


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=2ca21e4b-c88f-4a16-9874-6432e6ed5429

Expert:  Jason Jones replied 4 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?