Hello Alan! Thank you for your question. I am a licensed computer / email professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or Mac computer?
What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.?
(For privacy purpose, please do not provide your full email address; please provide only the part after the character @, such as @hotmail.com, @yahoo.com, @gmail.com, etc.)
What program do you use for email, i.e. Internet Explorer, Outlook, Mac Mail, Thunderbird, etc.?
If you go to your email website, then sign in your email address, then are you able to send emails at the email website?
Edit: It looks like you are away; please reply back when you are available to continue. Thank you,