Hi there, Thanks for your enquiry, I really hope I can help you out!
Firstly, what email program are you using?
I am totally new to this! My age is also a problem. I am 78 years old. I will grateful for any uncomplicated advice you can give.
Ok, please don't worry!
How do you use your emails, is it an online account for example, like Googlemail or Hotmail?
or a program on your computer, like Outlook or Outlook express etc?
I am using Talk Talk (Tiscali) Doe3s this help?
So how do you usually access your emails then?
By using the Icon MAIL
And what program does that open up please? Could you do it and let me know please?
I have to break for around 30 mins, could you update me with the information once you have it please? Thanks very much.
I will have to opt out of this one and hand you over to another expert who might have remote control to assist you better.
I am now available and I await your insructions.
Chris R. I have done this and the mnext screen is blank.
I clicked on the link, and that is as far as I got.