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Chris R.
Chris R., Computer Tech
Category: Email
Satisfied Customers: 1043
Experience:  BSBA CIS, A+ Certified
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All my e.Mails have disappeared. Can you help?

Customer Question

All my e.Mails have disappeared. Can you help?
Submitted: 3 years ago.
Category: Email
Expert:  GL ITCS replied 3 years ago.

GL ITCS :

Hi there, Thanks for your enquiry, I really hope I can help you out!

GL ITCS :

Firstly, what email program are you using?

JACUSTOMER-rn47stz3- :

I am totally new to this! My age is also a problem. I am 78 years old. I will grateful for any uncomplicated advice you can give.

GL ITCS :

Ok, please don't worry!

GL ITCS :

How do you use your emails, is it an online account for example, like Googlemail or Hotmail?

GL ITCS :

or a program on your computer, like Outlook or Outlook express etc?

JACUSTOMER-rn47stz3- :

I am using Talk Talk (Tiscali) Doe3s this help?

GL ITCS :

So how do you usually access your emails then?

JACUSTOMER-rn47stz3- :

By using the Icon MAIL

GL ITCS :

And what program does that open up please? Could you do it and let me know please?

GL ITCS :

Hi there

GL ITCS :

I have to break for around 30 mins, could you update me with the information once you have it please? Thanks very much.

GL ITCS :

Hi there

GL ITCS :

I will have to opt out of this one and hand you over to another expert who might have remote control to assist you better.

Expert:  Chris R. replied 3 years ago.
Hello my name is Chris R and I would be happy to assist you today.

The only way that we are going to be able to assist you with a problem like this is by doing a remote screen share session. I am able to do this for you. Please let me know a time when you will be available for this. Thank you.


Chris R
Customer: replied 3 years ago.

Chris R.


I am now available and I await your insructions.

Expert:  Chris R. replied 3 years ago.
Alright lets give this a try. Let me know if you are confused or run into any problems.

Please download and install the program from the link below. It is called Join.Me

https://secure.join.me/Download.aspx?installer=win&webdownload=true

Run the program and select SHARE. Then once you are sharing the screen you will see a 9 digit ID number at the top of the screen. Please tell me this ID number so that I can join you.
Customer: replied 3 years ago.

Chris R. I have done this and the mnext screen is blank.

Expert:  Chris R. replied 3 years ago.
How far did you get? Did you install the program successfully? Did you click Share?
Customer: replied 3 years ago.

I clicked on the link, and that is as far as I got.

Expert:  Chris R. replied 3 years ago.
Look in your Downloads folder, or wherever files usually go when you download from the internet.

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