Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
What is the part after @ in your email address?
Thanks, have you tried resetting your password yet?
Do you know how to do it?
Are you using Windows or Mac?
Can you pls try going to this link -> Click Here
Enter your account in the first field and try resetting the password
If that does not works or you get stuck somewhere, please reply here in this chat.
How is it going?
Are you there?