Hello Ewen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=2c0ea946-e98c-45fb-aef5-0c5bd4c24b3aThank you
Please go to that website in Internet Explorer (the big 'e' program icon), not Chrome.Or go to the shorter website below in Internet Explorer, and allow it to run, and try any other option it gives you as needed:http://tinyurl.com/m5m2p66; if needed, try the website on both computers.
Edit: It looks like you are away; please reply back when you are available to continue; we guarantee our service. Thank you,