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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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WE have windows live mail for sending receive e-mail, now we

Customer Question

WE have windows live mail for sending receive e-mail, now we have moved over to BT from Talk talk and wanted to know what settings we need to change, or add a new e-mail for BT
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is Kamil Anwar and i will do my best to assist you.

Kamil Anwar :

Do you want to add the new BT email to Windows Live Mail?

JACUSTOMER-x6rmrz02- :

I'm no too sure, I think that was suggested by BT

Kamil Anwar :

Do you have an email address already?

JACUSTOMER-x6rmrz02- :

Yes, our e-mail address is (and we want to keep this one) [email protected]

Kamil Anwar :

How do you currently access your emails?

Kamil Anwar :

Please type only the part after the @ sign of your email

JACUSTOMER-x6rmrz02- :

We can access via Windows Live Mail

Kamil Anwar :

And is it working fine now?

JACUSTOMER-x6rmrz02- :

No, we were set up with Talk Talk, we had POP set as pop.orangehome.co.uk and smtp.talktalk.net this no longer works since we moved over to BT

Kamil Anwar :

Please type your email address again here with spaces before and after the @ sign

JACUSTOMER-x6rmrz02- :

raven51.freeserve.co.uk

Kamil Anwar :

raven51 @ freeserve.co.uk ?

Kamil Anwar :

Is that the correct email?

JACUSTOMER-x6rmrz02- :

No, there are no spaces at all, full e-mail is [email protected]

Kamil Anwar :

I know but this website hides the email.

Kamil Anwar :

When you type your email address on this window, please type spaces before and after the @ sign

JACUSTOMER-x6rmrz02- :

OK jim @ raven 51 . freeserve . co . uk just remove ALL the spaces, hope this helps

Kamil Anwar :

Thanks

Kamil Anwar :


smtp.freeserve.co.uk

pop.freeserve.com

JACUSTOMER-x6rmrz02- :

NO it has been set from pop . orangehome . co . uk and smtp . talktalk . net (again remove the spaces) this was set up as we still used Orange and Talk talk together

Kamil Anwar :

I see - You were using pop.orangehome.co.uk to receive emails as that is what pop does, and smtp for talktalk to send emails.

JACUSTOMER-x6rmrz02- :

Yes, that is correct

Kamil Anwar :

Your pop will stay same only SMTP will change to BT's smtp so you can send mails using BT's smtp and receive mails using pop for orange.

Kamil Anwar :

BT's smtp is smtp.btconnect.com

JACUSTOMER-x6rmrz02- :

OK can you guide me through what I need to do next or set up the settings

Kamil Anwar :

Do you have your username and password for BT?

JACUSTOMER-x6rmrz02- :

I did but even that came up as incorrect

Kamil Anwar :

We can test that. Please Click Here and see if you can login to BT's website using your email address and password.

Kamil Anwar :

Your username is your BT's email address and password is your BT's password

JACUSTOMER-x6rmrz02- :

Is the a tutorial anywhere for this as I'm still trying to understand the settings

Kamil Anwar :

There is but that tutorial will only help once we know we have the correct username and password for BT

JACUSTOMER-x6rmrz02- :

That link didn't work on my PC

Kamil Anwar :

Can you Click on the link above?

JACUSTOMER-x6rmrz02- :

I copied the link, but again this failed, let me have another try

Kamil Anwar :

Click Here

JACUSTOMER-x6rmrz02- :

No, link wont work, I need the true http address

Kamil Anwar :

If you type BT Email Login on Google you will get the link to login to BT Email

Kamil Anwar :

This should be the second link - Try from there.

JACUSTOMER-x6rmrz02- :

yes, at last I got onto that site

Kamil Anwar :

Great. Can you now login?

JACUSTOMER-x6rmrz02- :

What do I need to do now regarding my Windows live mail settings

Kamil Anwar :

Are you able to login?

JACUSTOMER-x6rmrz02- :

yes, into the BT e -mails but I still need to configure my Windows Live Mail settings

Kamil Anwar :

Great. I just wanted you to check for me if the BT email and password were correct.

Kamil Anwar :

You will need to change SMTP only in Windows Live Mail

Kamil Anwar :

See instructions by Clicking Here

JACUSTOMER-x6rmrz02- :

Can you provide the http link my pc wont let me view the option on "Clicking Here"

Kamil Anwar :

Right Click on the account in Windows Live Mail

Kamil Anwar :

Select Properties

Kamil Anwar :

then Select Servers Tab

Kamil Anwar :

In the outgoing mail smtp: smtp.btconnect.com

Kamil Anwar :

Place a check on My Server Requires Authentication at the bottom

Kamil Anwar :

Then Click on Settings

Kamil Anwar :

Place a Check on Log on Using and type the BT email address and password.

JACUSTOMER-x6rmrz02- :

What do I type I the General tab for Name and lower down e-mail address

Kamil Anwar :

Leave that as it is

Kamil Anwar :

Click on the Servers Tab

JACUSTOMER-x6rmrz02- :

OK done that

Kamil Anwar :

Outgoing Mail (SMTP): smtp.btconnect.com

Kamil Anwar :

Next, Under Outgoing Mail Server place a check on My Server Requires Authentication

JACUSTOMER-x6rmrz02- :

OK done that too

Kamil Anwar :

Then Click on Settings

Kamil Anwar :

Place a check on Log on using, and enter your BT Email Address and Password

JACUSTOMER-x6rmrz02- :

OK, so far so good, do I tick the box for "Remember Password" ?

Kamil Anwar :

Yes

JACUSTOMER-x6rmrz02- :

And click on OK ?

Kamil Anwar :

Yes

JACUSTOMER-x6rmrz02- :

And Apply ?

Kamil Anwar :

Correct

JACUSTOMER-x6rmrz02- :

Then OK

Kamil Anwar :

Correct, then you should be back to the normal screen

Kamil Anwar :

Receive email will not be a concern, the concern is sending emails. So can you try and send an email to a different address of yours or your own email address to see if it works.

Kamil Anwar :

This may or may not work because BT has a special service called Mail Relay where they allow use of their mail servers with third party domains and that is for business accounts. If this does not works, then we will need to see if you can usee freeserves own smtp.

JACUSTOMER-x6rmrz02- :

No, none of those workd, still cant send or receive e-mails

Kamil Anwar :

What error message does it shows?

JACUSTOMER-x6rmrz02- :

None at all, If I click on send & Receive nothing happens

Kamil Anwar :

Kamil Anwar :

This is how it displays an error.

Kamil Anwar :

Your's doesn't show anything, correct?

JACUSTOMER-x6rmrz02- :

It didn't even let me get that far, nothing happens even when I click on Send & Receive

Kamil Anwar :

Can you click on the Home Tab

Kamil Anwar :

Then to the right on top, there will be a button (Work Offline / Go Online)

JACUSTOMER-x6rmrz02- :

I have seen error messages before for example when working off line or the set up is not correct but I'm getting no error messages at all

Kamil Anwar :

Please Click on the Home Tab and see (Which button do you have with the earth icon on Top)

Kamil Anwar :

Does it says (Work Offline or Go Online) ?

JACUSTOMER-x6rmrz02- :

I shut it down, message come up, do you want to send e-mails, so I did, then got this error message.

Kamil Anwar :

That means, we cannot use BT's SMTP with this email address. So we will need to check if we can use freeserves on smtp

Kamil Anwar :

Can you go back to Properties and Click on the Server Tab

JACUSTOMER-x6rmrz02- :

Also should smtp be smtp.btinternet.com

Kamil Anwar :

No it cannot be that.

Kamil Anwar :

It wont work.

Kamil Anwar :

Outgoing Mail (SMTP) : smtp.orangehome.co.uk

Kamil Anwar :

Also, uncheck my server requires authentication.

Kamil Anwar :

Then Click on Apply, OK

Kamil Anwar :

Exit windows live mail and start again, and re-try.

JACUSTOMER-x6rmrz02- :

OK, tried that and got this message

JACUSTOMER-x6rmrz02- :

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.

Subject 'kjkjk' Server: 'smtp.orangehome.co.uk' Windows Live Mail Error ID: 0x800CCC0F Protocol: SMTP Port: 25 Secure(SSL): No

Kamil Anwar :

Is your account still valid with orange is it terminated?

JACUSTOMER-x6rmrz02- :

It's still valid with Orange as in an emergency we can access e-mails via an Orange Web site, not really usueful but handy if we are away from our main desktop pc

JACUSTOMER-x6rmrz02- :

We use this site so it's still active http://www.orange.co.uk/?linkfrom=email10.orange.co.uk&link=home

Kamil Anwar :

Can you go back to properties, server tab and change outgoing (smtp) to smtp.freeserve.co.uk

Kamil Anwar :

Make sure that this server requires authentication is unchecked.

Kamil Anwar :

Apply, OK and re-try.

JACUSTOMER-x6rmrz02- :

WE are getting closer, we have now received all our e-mails from the switch over to BT but still cannot send or see any sent e-mails this error message is still active

JACUSTOMER-x6rmrz02- :

An unknown error has occurred.

Subject 'kjkjk' Server: 'smtp.freeserve.co.uk' Windows Live Mail Error ID: 0x800CCC03 Protocol: SMTP Port: 25 Secure(SSL): No

Kamil Anwar :

Can you close Windows Live Mail

JACUSTOMER-x6rmrz02- :

Should the port number settings be changed or left as they are?

JACUSTOMER-x6rmrz02- :

OK, now closed

Kamil Anwar :

It is 25 right now correct?

JACUSTOMER-x6rmrz02- :

Yes it's 25 and incoming is 110

Kamil Anwar :

Now open Windows Live Mail again

Kamil Anwar :

Also, are you currently logged in to their website to check emails ?

Kamil Anwar :

OR From any other mobile device ?

JACUSTOMER-x6rmrz02- :

No any more, I was ealier, just got this error again

JACUSTOMER-x6rmrz02- :

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.

Subject 'kjkjk' Server: 'smtp.freeserve.co.uk' Windows Live Mail Error ID: 0x800CCC0F Protocol: SMTP Port: 25 Secure(SSL): No

Kamil Anwar :

Can you change port from 25 to 587

JACUSTOMER-x6rmrz02- :

OK done that

Kamil Anwar :

Now try

JACUSTOMER-x6rmrz02- :

Nothing is happening with send & Receive, let me try another e mail account via yahoo, give me a minute

Kamil Anwar :

We need to test the sending end, receive is working fine. Can you compose a email from windows live mail and send it to one of your other addresses

Kamil Anwar :

If the sending is successful, then you should receive email to your other account that is sent from windows live mail account.

JACUSTOMER-x6rmrz02- :

Yes, that was received in the Orange account but not on Windows Live Mail

Kamil Anwar :

Where was it sent from?

JACUSTOMER-x6rmrz02- :

I sent two e-mails from Orange jim @ raven51 . freeserve . co . uk to the same e-mail address and one from Customer @ yahoo .co .uk (Again just remove the spaces Both were received but not on Windows live mail

Kamil Anwar :

Can you exit out of online webmail account

Kamil Anwar :

Only use Windows Live Mail to test

JACUSTOMER-x6rmrz02- :

Tried that too

Kamil Anwar :

Send another email from Customer @ yahoo.co.uk to jim @ raven51

Kamil Anwar :

And one email from [email protected] using Windows Live Mail to Customer @ yahoo

JACUSTOMER-x6rmrz02- :

OK, done that, also tried Send & Receive Receivng but cannot see sent messages and also go this error message

JACUSTOMER-x6rmrz02- :

The message could not be sent because the server rejected the sender's email address. The sender's email address was [email protected]'.

Subject 'Re: OOOOOOREPLY' Server Error: 550 Server Response: 550 5.1.0 Authentification requise. Authentication Required. OUK102_402 [402] Server: 'smtp.freeserve.co.uk' Windows Live Mail Error ID: 0x800CCC78 Protocol: SMTP Port: 587 Secure(SSL): No

Kamil Anwar :

I can see some progress, can you go to Properties Again, Server Tab, place a check on My server requires authentication, Click on Settings, and replace bt username / password with freeserver's username (email) and password, click ok, apply, ok and re-try.

JACUSTOMER-x6rmrz02- :

No, that didn't work either

JACUSTOMER-x6rmrz02- :

It keeps asking for my user name and password each time I click on OK

Kamil Anwar :

Did you provide the username and password?

Kamil Anwar :

the username should be your email.

JACUSTOMER-x6rmrz02- :

Yes, I did try that

Kamil Anwar :

Are you able to receive emails?

JACUSTOMER-x6rmrz02- :

What about changing the Port 587 back to 25

JACUSTOMER-x6rmrz02- :

No can't receive anything now at all

Kamil Anwar :

This appears to be a problem with orange, changing the port to 587 did work for a feww.

JACUSTOMER-x6rmrz02- :

I am having to go now can this be continue later as I this still not been resolved?

Kamil Anwar :

No problem - I will help you try a few more things to troubleshoot this problem but this is an issue with orange.

Kamil Anwar :

If you open the website above, you should be able to read an article published on Guardian regarding this issue.

JACUSTOMER-x6rmrz02- :

If you resolve or come up with an more options could you possible e-mail me to my e mail address jim @ raven 51 . freeserve .co . uk (remove the spaces) I have to go now thanks anyway

Kamil Anwar :

No worries. I am not allowed to contact directly - When you are back please leave me a message.

Kamil Anwar :

I have now enabled the IR panel so you can rate me.

Kamil Anwar :

Also let me know when you are back. Thanks

JACUSTOMER-x6rmrz02- :

My issue is still on going, due to addition problems with out PC it has been dropped off to check hardware, as soon as it is returned I will continue with the same problem and then rate this query, thanks

KamilAnwar1 : No problem - I will wait to hear from you. Thanks
Customer :

HI, we now have our PC back and need to resolve the Windows live mail issue, can you help?

KamilAnwar1 :

Hello

KamilAnwar1 :

I am now online. Are you still there?

KamilAnwar1 :

Please leave me a message when you are back and i will respond shortly.

KamilAnwar1 :

Also, please tell me the if you are still getting the same error as last time.

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