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Jonathan Jewell
Jonathan Jewell, University Lecturer in Computer Science
Category: Email
Satisfied Customers: 1
Experience:  Qualified in psychology then converted to computer science. MSc Cognitive and Decision Sciences now teaching pervasive computing.
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I know its stupid, but how do I get an answer to an microsoft

Customer Question

I know its stupid, but how do I get an answer to an microsoft email account. I have opened an email account, but I cannot get answer using ISP.
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer? What's the issue with the microsoft email account or your email account, etc.?

Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=f5f31734-e127-4701-80cd-d97304beca4b

Thank you,

Customer: replied 3 years ago.

I have windows8 on a laptop

Expert:  Viet - Email Tech replied 3 years ago.
Are you communicating with me on the windows 8 laptop, or another computer?

Are you able to log in and use the windows 8 laptop right now?

Can you please let me know more details about the computer issue?

Thank you
Customer: replied 3 years ago.

I am currently operating using Windows 8. and still learning.

Expert:  Viet - Email Tech replied 3 years ago.

OK. What is not working on your windows 8 laptop?

Are you using Internet Explorer (the big 'e' program icon)?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Edit: It looks like you are away; when you are available, please let me know if you still need help with this. Thank you,

Expert:  Jonathan Jewell replied 3 years ago.
Hi David,

I'm not sure I understand the question, but it sounds quite soluble...

If you could clarify it a bit, I'm sure it can be sorted with little effort.

Jonathan

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