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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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i seem to have two gmail addresses [email protected] [email protected]

Customer Question

i seem to have two gmail addresses
[email protected]
[email protected]

I want to use the second one but it says someone has it it must be me

can you please help me thanks
Submitted: 4 years ago.
Category: Email
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

To clarify, the second email address you specified here, you have previously registered it?

Or you wish to register it now, and it says it is already in use?

Thank you
Customer: replied 4 years ago.

i have already registered it


 

Expert:  Richard replied 4 years ago.
ok, then you would only get that message when your trying to create an account Barbara.

If you go to the website

www.gmail.com

And try to log in with the second account, what exactly happens?
Customer: replied 4 years ago.

it says it is already in use

Expert:  Richard replied 4 years ago.
Your signing up for a new account Barbara, not Signing in.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.

it is not working


 

Expert:  Richard replied 4 years ago.
What is not working Barbara?

On which of my steps did you get stuck?

Customer: replied 4 years ago.

start meeting

Expert:  Richard replied 4 years ago.
You click Start Meeting.

A file will download

Then double click that file to run it

Customer: replied 4 years ago.

i dont think this is working can i have my money back please

Expert:  Richard replied 4 years ago.
ok,

Dissapointing as I put a lot of time in with you, and it appears you would not follow my instructions correctly (which is why you have your initial problem)

But go here to get your refund

http://ww2.justanswer.com/help/how-can-i-request-refund

Customer: replied 4 years ago.

sorry

Expert:  Richard replied 4 years ago.
ok