How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 31327
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

email on iphone not sending, tried- going to settings deleted

Customer Question

email on iphone not sending, tried- going to settings deleted & reinput, rebooted, tried wifi on & off.
the outgoing mail server sign not in bold like incoming, use btinternet
Submitted: 3 years ago.
Category: Email
Expert:  Barun replied 3 years ago.
Hi, and thank you for asking your question.

First off, on your iPhone, please delete the existing account, then go to Settings > Mail, Contacts, Calendars > Add account. Next, do NOT choose the ‘Yahoo’ option from the list, but instead, tap the ‘Other’ option from the bottom of the list > Add Mail Account - and enter the following details:

Name – It can be anything you want, usually your real name
Address – Your full Yahoo or BT Internet email address
Password – Your email account password
Description – Something like ‘work’ or ‘personal'

Press “Next” and allow the verification to complete(this may take a few minutes).

On the next screen it will want you to input incoming and outgoing mail server details:


Tap ‘IMAP’ at the top, then input the following settings:

Incoming mail server settings:


Host name: imap.mail.yahoo.com
Username: Your full BT Internet email address
Password: Your email account password

Outgoing mail server settings:


Host name: smtp.mail.yahoo.com
Username: Your full BT Internet email address
Password: Your email account password

Press ‘Next’, then slide the notes and the mail options to be ‘On’ and press ‘Save’

Finally, please check your email on the device and see if it is working. If you are still not able to send out emails, please change the following settings as well:

Go to Settings > Mail, Contacts, Calendars > your BT email account. A window will appear; tap on your email address, then scroll down to the bottom of the window and tap where it says ‘SMTP’.

Next, tap the primary server (which should be smtp.mail.yahoo.com), then set the following settings

‘Use SSL’ should be ‘ON’
Server port should be ‘465’
'Use Server Authentication' should be 'ON'.

Press DONE, and check if you are able to send/receive emails all right thereafter.

Do keep me posted; thanks!

Regards
Customer: replied 3 years ago.

imap.mail.yahoo.com is not responding message, could not verify

Expert:  Barun replied 3 years ago.
Are you able to send out emails, however? Also, did you make sure to use the correct password XXXXX your account?

Regards
Expert:  Barun replied 3 years ago.
Also, please change the following settings for your account now:

Go to Settings > Mail, Contacts, Calendars > your BT email account. A window will appear; tap on your email address, then scroll down to the bottom of the window and tap where it says ‘IMAP/POP'.

Next, tap the primary server (which should be imap.mail.yahoo.com), then set the following settings

‘Use SSL’ should be ‘ON’
Server port should be ‘993’

Let me know if this makes any difference to your issue now.

Regards
Customer: replied 3 years ago.

still trying to verify so will shut it down and start again

Expert:  Barun replied 3 years ago.
Okay; please keep me posted.

Regards
Customer: replied 3 years ago.

smtp - no server

Expert:  Barun replied 3 years ago.
Could you let me know what server settings have you set for your account now?

Regards
Customer: replied 3 years ago.

incoming mail-


imap.mail.yahoo.com


 


out going


smtp no server it would not accept one given


 


 


also lost all incoming mail now too

Expert:  Barun replied 3 years ago.
Please rest assured; you will get back all of the emails once we have set up your account correctly.

Now, please set the following as the SMTP server for the account: smtp.mail.yahoo.com

Also, the server port should be 993 for the IMAP server, and 465 for the SMTP server, with SSL turned ON for both.

Finally, 'Server Authentication' should be set to 'ON', if listed.

Keep me posted.

Regards
Customer: replied 3 years ago.

the POP server imap.mail.yahoo is not responding. check your network connection and that you have entered correct info in the Incoming Mail Server field message showing

Expert:  Barun replied 3 years ago.
Ah, I see. Did you select the POP or the IMAP option when setting up the account earlier, using 'Other'?

Regards
Customer: replied 3 years ago.

went other - add mail account - no pop or imap option

Expert:  Barun replied 3 years ago.
After entering your personal info at the first screen, please click 'Save' - you will be presented with IMAP/POP option at the next screen. Keep me posted.

Regards
Customer: replied 3 years ago.

found it it is pop account

Expert:  Barun replied 3 years ago.
Ah, all right - we need to create an IMAP account instead. Could you please delete the POP account now, then create a new IMAP account following the directions I had provided earlier, and let me know how it goes?

Regards
Customer: replied 3 years ago.

sorry dont get choice, it goes to 'next' not to save then auto pop account.


why are you using yahoo?

Expert:  Barun replied 3 years ago.
BTInternet has switched their servers to Yahoo! now, hence we are setting up the same for your account. Now, please look carefully after clicking 'Next' - do you see IMAP | POP listed at the top?

Regards
Customer: replied 3 years ago.

tried doing it 3 times ! I cant find where gives an option, might go back to shouting @ it!

Expert:  Barun replied 3 years ago.
No issues; now, please carry out the rest of the directions exactly as enlisted, except for the following:

Incoming server: pop.mail.yahoo.com

Keep me posted.

Regards
Expert:  Barun replied 3 years ago.
Hi, could you update me on the issue, please?

Regards
Customer: replied 3 years ago.

hi, out going mail on iphone still not working can we start from beginning please?


 

Customer: replied 3 years ago.
Relist: Inaccurate answer.
get my iphone to send email as originally requested yesterday as it is not sorted
Customer: replied 3 years ago.
Relist: Other.
answer has not solved problem
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you go to Settings, General, Reset, Reset Network Settings.

Once performed, can you then add your Yahoo account to the phone and try to send.

Let me know the results please

Thank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions