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GL ITCS
GL ITCS, Consultant
Category: Email
Satisfied Customers: 47
Experience:  MCP, MCSA, MCSE, MCTS, MCITP
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I am not receiving any e-mails in my inbox

Customer Question

I am not receiving any e-mails in my inbox
Submitted: 3 years ago.
Category: Email
Expert:  GL ITCS replied 3 years ago.

GL ITCS :

Hi there, Thanks for your enquiry, I really hope I can help you out!

GL ITCS :

Can I please ask what operating system you are using, and how do you access your email, is it via a program on your PC or an online one such as Googlemail or Hotmail etc?

JACUSTOMER-7qvo3nz7- :

I am operating on Windows 8, you see, this is the first time I have actually owned a computer, have an Internet Explorer browser, my surname on my e-mail at present is wrong, it reads [email protected] whereas it should read: [email protected], the letter 't' should be where the 'r' is.

GL ITCS :

The problem with this system is that I cannot read the email address you provide, that is a security measure.

GL ITCS :

Could you please type out the first name then after the @ symbol and finally the domain - like this...

GL ITCS :

gazleaver

GL ITCS :

@

GL ITCS :

outlook

GL ITCS :

.com

GL ITCS :

that is my email address

JACUSTOMER-7qvo3nz7- :

Hotmail.co.uk

GL ITCS :

and the first name please?

GL ITCS :

before the @

JACUSTOMER-7qvo3nz7- :

jbrewster

GL ITCS :

so if you go to hotmail.co.uk

GL ITCS :

you cannot log in?

JACUSTOMER-7qvo3nz7- :

I can log in but the tab above the e-mails read [email protected]

GL ITCS :

i still can't see that, sorry! what do you mean by "the tab above the emails" please?

GL ITCS :

it should read jbrewster @ yes?

GL ITCS :

but it reads?

JACUSTOMER-7qvo3nz7- :

the tab that shows that I am on the e-mail account

GL ITCS :

so it reads?

GL ITCS :

please tell me what it reads

JACUSTOMER-7qvo3nz7- :

The tab reads [email protected]

GL ITCS :

sorry, just the first bit please

GL ITCS :

before the @

JACUSTOMER-7qvo3nz7- :

The tab reads: jbrewsrer

GL ITCS :

is this actually on the PC?

GL ITCS :

not on the internet?

GL ITCS :

in other words

GL ITCS :

your username is wrong?

JACUSTOMER-7qvo3nz7- :

My incorrect e-mail address is on the start screen above my password also

GL ITCS :

Ok

GL ITCS :

it looks like you may have set up your username incorrectly on the PC, which is why you cannot access any emails

GL ITCS :

so...

GL ITCS :

you will need to create a new user in Control Panel

GL ITCS :

do you know how to get to that?

JACUSTOMER-7qvo3nz7- :

No

GL ITCS :

if you select the CTRL key and W at the same time, you should get the settings option

JACUSTOMER-7qvo3nz7- :

Okay, will I try that now

GL ITCS :

then type in Control Panel in settings, making sure that Apps is selected on the right, if you need to get back to the desktop at all, try using CTRL + D

GL ITCS :

Once you are in Control Panel, select User Accounts and Family Safety

GL ITCS :

Click User accounts

GL ITCS :

Click Manage another account

GL ITCS :

Click Add a new user in PC settings

GL ITCS :

Then bottom right, Add a new user, and then go through the process of adding a new user with the correct spelling of your email address etc

GL ITCS :

Once the account has been set up, then restart the machine and log on with the correctly spelled user account and you should then be able to access your emails. Please advise me once you have done so, and please don't forget to rate me if this resolves your issue.