Hi there, Thanks for your enquiry, I really hope I can help you out!
Can I please ask what operating system you are using, and how do you access your email, is it via a program on your PC or an online one such as Googlemail or Hotmail etc?
I am operating on Windows 8, you see, this is the first time I have actually owned a computer, have an Internet Explorer browser, my surname on my e-mail at present is wrong, it reads [email protected] whereas it should read: [email protected], the letter 't' should be where the 'r' is.
The problem with this system is that I cannot read the email address you provide, that is a security measure.
Could you please type out the first name then after the @ symbol and finally the domain - like this...
that is my email address
and the first name please?
before the @
so if you go to hotmail.co.uk
you cannot log in?
I can log in but the tab above the e-mails read [email protected]
i still can't see that, sorry! what do you mean by "the tab above the emails" please?
it should read jbrewster @ yes?
but it reads?
the tab that shows that I am on the e-mail account
so it reads?
please tell me what it reads
The tab reads [email protected]
sorry, just the first bit please
The tab reads: jbrewsrer
is this actually on the PC?
not on the internet?
in other words
your username is wrong?
My incorrect e-mail address is on the start screen above my password also
it looks like you may have set up your username incorrectly on the PC, which is why you cannot access any emails
you will need to create a new user in Control Panel
do you know how to get to that?
if you select the CTRL key and W at the same time, you should get the settings option
Okay, will I try that now
then type in Control Panel in settings, making sure that Apps is selected on the right, if you need to get back to the desktop at all, try using CTRL + D
Once you are in Control Panel, select User Accounts and Family Safety
Click User accounts
Click Manage another account
Click Add a new user in PC settings
Then bottom right, Add a new user, and then go through the process of adding a new user with the correct spelling of your email address etc
Once the account has been set up, then restart the machine and log on with the correctly spelled user account and you should then be able to access your emails. Please advise me once you have done so, and please don't forget to rate me if this resolves your issue.