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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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cant access XXX@XXXXXX.XXX

Customer Question

can't access XXX@XXXXXX.XXX
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me the exact message you receive, when you try to access your account.

Can you also tell me the part of your email address AFTER the @ symbol please?

Thank you
Customer: replied 3 years ago.

goggle say "can't access address"


Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

I click "start meeting" and nothing happens

Expert:  Richard replied 3 years ago.
It will download a file to your computer.

You need to run that file please.

And then give me the 9 digit code.

Customer: replied 3 years ago.

I wish to cancel this request

Expert:  Richard replied 3 years ago.
ok Bernard.