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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I cant send or receive emails from @163.com accounts on either

Customer Question

I can't send or receive emails from @163.com accounts on either my gmail or yahoo email accounts.
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Trying to clarify, you say you cannot send or receive emails from @163.com on yahoo or gmail.

How do you mean send on the account 163.com via gmail?

As you send your emails via Gmail.

Thank you
Customer: replied 3 years ago.

If I try sending an email to a user with an @163.com email address they don't receive the email. For example if I email [email protected] If they email me I don't receive their email. I don't get any notification that the email has bounced it just never arrives with the recipient. Same if they are sending to me - no notification it just never arrives in my inbox. Doesn't arrive in spam either. I have tried this with both my gmail and yahoo email addresses.

Expert:  Richard replied 3 years ago.
Thanks Fred,

Can you tell me an example address that I can see if it is valid?

Just tell me the part BEFORE the @163.com

Not the complete address please.

Customer: replied 3 years ago.

Here are a couple of examples.


zhulinzhongguo


sa11qa47315


 


Thanks,


Fred.

Expert:  Richard replied 3 years ago.
ok, everything checks out regarding blacklisting, they are not on any of the lists.

Send a test email from here

http://www.sendanonymousemail.net/

To them and tell me if that is received please.

Customer: replied 3 years ago.

Ok I have done that, but will take some time to get a response.


 


Fred.

Expert:  Richard replied 3 years ago.
No problem, I feel their may be a block from Yahoo and Hotmail for sending and receiving for this domain, and this will show us.

Let me know the results when you have them please

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