How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

my email account [email protected] and I also have

Customer Question

my email account [email protected] and I also have a password (obviously) but for the first time I cannot access my email account. I tried to re-set my password, but it
wont accept the 'new' password XXXXX it thinks my email account address is incorrect.
Submitted: 3 years ago.
Category: Email
Expert:  Jess M. replied 3 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

I am sorry about your email problem. Can you please tell me the tail or end part of the problem email account? Is it @hotmail.com, @gmail.com, @yahoo.com or others?


Please let me know so that I can help you further.

Best regards,
Jess

Related Email Questions