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Ask Chris L. Your Own Question

Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4860
Experience:  Certified Email Expert with over 10 years experience.
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how do i get my recently lost hotmail account back?

Customer Question

how do i get my recently lost hotmail account back?
Submitted: 3 years ago.
Category: Email
Expert:  Chris L. replied 3 years ago.
Hello my name is Chris and I will be happy to assist you.

I am sorry to hear you are having trouble.

Were you able to successfully reset your password?

Please let me know so I can further assist.
Thank you,
Chris
Customer: replied 3 years ago.

i tried that a few times but still getting the same message

Expert:  Chris L. replied 3 years ago.
Yes, I understand you tried but what exactly is happening when you attempt to reset it? Are you not able to complete the reset process?
Customer: replied 3 years ago.

yes as microsoft wont let me access my recent emails, - is there a process for forwarding emails from the barred email address to the new one?

Expert:  Chris L. replied 3 years ago.
Ok so you are unable to reset the password I am guessing. No there is not a way to forward the mail of you do not have access to the acccount.

I would like to connect to your computer to see if I can resolve this issue for you. Please let me know if you would like to try that.

Thanks
Customer: replied 3 years ago.

yes

Expert:  Chris L. replied 3 years ago.
Please click on the link below to connect. If anything pops up asking you to allow or run make sure you say yes.

http://166.78.231.170:8040/?Session=44af0ef4-c53d-4302-b804-521088d8d0e6

.
Customer: replied 3 years ago.

cant connect

Expert:  Chris L. replied 3 years ago.
Ok, I am not sure why you cannot connect but it looks like that will not be an option.

I need you to tell me why you have been unable to reset your password, at which point are you getting stuck?
Customer: replied 3 years ago.

they sent password codes via my mobile which they then wont recognise

Expert:  Chris L. replied 3 years ago.
Ok but you are able to get the code via mobile?

If you are you should be able to get back into the account.

There is a trick with this, you need to input the code you receive through your mobile right away or it expires and wont work.

Also you may be confused if you have tried a number of times as to which code to enter.

As long as you are able to get the code you should be able to reset it so please try the following.

Go to this link https://account.live.com/password/reset

Enter your email address and the squiggly letters you are shown.

Next choose to have the code sent to your mobile, it should arrive in a couple of seconds and it will say Microsoft account password reset code:

Enter this code in the box exactly how it appears.

Now you also have the option of having the code given to you by them calling your phone. To do this, on the password reset page just click the down arrow next to your phone number and choose call instead of text.

Remember you need to enter the code right away.

Please try again and let me know if you have a problem.
Thanks,
Chris

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