Hello Beatrice! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean you do not remember your gmail email password? Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?
Please let me know. Thank you,