Hello Leigh! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer? What's your email program, such as Outlook, Windows Live Mail, Mac Mail, etc.?Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=efd28ede-ef47-4f30-9d97-bee891fcbd08Thank you,
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/m4axlzpPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.
Edit: It looks like you are away, so I'm canceling the website link for now. If you still need help, please let me know any time. Thank you,