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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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all the my computer BT Yahoo e-mails are notl showing

Customer Question

all the my computer BT Yahoo e-mails are notl showing all the In Box messages in the normal way; and whatever I click on the page is shown below about 6 of the latest e-mails (not all the In Box) and stays there - NOT NORMAL - HELP PLEASE My landline tel no is XXXXX XXXXXX

Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Jean! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=4ddea596-3da3-4926-888b-0720c54ddb32

Thank you,

Expert:  Viet - Email Tech replied 3 years ago.
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/kzaql9s

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic

, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you
Customer: replied 3 years ago.

Sorry I should have given you Firefox not Microsoft.

Expert:  Viet - Email Tech replied 3 years ago.

That's okay. Can you go to the shorter website below in Internet Explorer (the big 'e' program icon, not Firefox):

http://tinyurl.com/kzaql9s

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic

, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.

Edit: It looks like you are away, so I'm canceling the website link for now. Please reply back when you are available to continue. Thank you,