I would like to help you, please let me know when you are ready
Yes I am ready. By the way, my name is Lorraine
hello Lorraine, are you checking your emails by going to hotmail.com on web?
(or, are you using programs like outlook, thunderbird etc?)
Oh, I think I am checking them by going to msn.com - I think that is outlook on the web. I also have them on my smart phone.
problem is occuring because of your smart phone i think
because sent items in your smartphone is stored in your phone memory, and everytime your smartphone connects to server and brings them back
Oh no, It is so important that I can pick up mail on my phone as they are business. How can I resolve this. Everything was ok until a few weeks ago when I noticed that the sent box was multipling by the thousands!!
are you using iphone or windows phone?
But why are there thousands in my sent box when I only sent up to 25 a day. No I am using a samsung s3
this is a common problem with samsung
samsung is using imap by default (to connect to mail server)
you need to change it to POP
can you delete your hotmail from your samsung, and add it again, but this time use POP
How do I do that?
can you check your email settings in samsung
is it saying you are using imap or pop?
Where do I look?
Sorry on phone or computer?
Yes done that. It now shows my two e mail accounts
is there an option that allows you to remove your hotmail from the phone? so we can add it again
no, but there is oncoming and outgoing server options in the server settings. Would that be any use?
is it imap? (do you see "IMAP" somewhere?)
Yes Imap in the incoming and smtp in the outgoing... both followed my outlook.com
it should be pop
can you delete the mail account ?
is there a remove or delete option?
Ok I how would I change that?
unfortunately we cannot change it technically
we need to remove your account, and re-add
with option POP
Yes, I can see how to delete now. Shall I do it?
when done, please let me know
Yes account has now been deleted on my samsung
now do you have email accounts in your samsung? (just to confirm)
(or was it your only email account?)
Yes I have one other which appears to be fine.
ok, let's add your hotmail
is there an option like "add" or "add account" ?
can you press it
what does it ask you? is it asking your to select either pop or imap?
no it is prompting me for the mail account name and password
ok, please enter your hotmail address carefully
and enter your password
do you have "manual setup" option ?
prompts for manual set up of next
arhhh i have pop3 account, imap and microsoft options
can you select pop3 and continue.
what does it ask you now?
yes shall i press next
gives me several options one being never delete from server. Shall I change this to " when i delete form inbox?
do you have port, server settings?
what is server?
ok, can you continue
and follow on-screen instructions carefully
It has checked and now the sever is smtp-mail.outlook.com and port is 587. Continue?
yes, please continue
Oh bugger I have lost the screen. Hang on while I try to find it.
can you complete the email setup
in the final step you will see a DONE button
Ok I have got to a screen where it says send e mail by defualt. should I check this box?
It now says. My account is set up and it is loading my messages.
from now on you will never have the same problem again
So if I go on to my laptop and delete the thousands of sent mail messages everything should return to normal
Ok, I will give it a try. Thank you.
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.