I am using Mozilla Thunderbird. I think I am using windows XP.
The accounts areXXX@XXXXXX.XXX which is working
the other account isXXX@XXXXXX.XXX. This is not working. I store all my files in the account and these are still here. I can not send or transfer e mails into this account.
With regards XXXXX XXXXX it is saying that they have another customer with my e mail address. I think it me the last time I used you.
I have been into the BT account using Yahoo route and it still works. it is just not working on the Mozilla platform.
I think it is I map account. I am happy for you to go in and review , and do the changes for me. I understand that we are going to closed the NT account on TB to reopen it.
Sean,I am sorry but I have no remote access permission in this site. You are contacting JustAnswer.com, a pay-for-answer service and we are not affiliated with Yahoo or TB but I and my colleagues can help you with this.First, please verify if your @btinternet.com account in your TB is IMAP or not. Hee are th steps:
Keep me posted with your results so that I can help you further.
Both are IMap. What do we do next?
Are you there?
If the problem with your @btinternet.com still continues, please DELETE the @btinternet.com account.
Here are the steps:
Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated! If you the problem continues, please do not rate me negatively. Instead, please reply to me so that I can help you further .Thank you!Best regards,Jess
How to disable plugins?
On extensions they have a disable button.
The problem is still here. I am waiting for everything to down load... will revert once down load has finished.
I disabled the Plugins and Extensions. I closed the btintercet account and re opened if after closing down TB. The problem is still here? I can not move e mails to the btinternet account. The pop up keeps stating unsuccessful connection
The current command on the inbox did not succeed The mail server for this account ( serve bug) append. Please true again later.
Sean,As I checked on the error message that you are getting, "The current command did not succeed. The mail server responded: APPEND FAILED. Try again later." it appears that this is a known problem of Thunderbird with IMAP accounts.
You have 2 options then. First is to switch to POP to eliminate this problem, and second is to stick with IMAP and make a workaround.
The only difference between POP and IMAP accounts is that, the emails always stay on the server as they are synced (not in your computer). If you delete an email in your computer, it will also be deleted in the server when you view your emails on the web mail. With POP, emails are downloaded to your Thunderbird and you have the option to delete them from the server, or remove them from the server.
But by default, when you ADD or setup the email in Thunderbird, it uses IMAP automatically. I believe that is the reason why you have IMAP account in your Thunderbird now.
Please tell me which option you want so that I can provide specific procedures.
Good Afternoon Jess. I can now do my e mails. Sometimes it won't allow me to transfer documents, but its 120% better than it was yesterday.
Thanks for you help Sean