How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cory Your Own Question
Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3448
Experience:  5+ years of email experience
8685120
Type Your Email Question Here...
Cory is online now

I have been having a lot of trouble accessing my password XXXXX

Customer Question

I have been having a lot of trouble accessing my password XXXXX time I try to give them the information they ask for they tell me it is incorrect even when I give them My verification code sent to me via my mobile which I double check and have asked a few times for a verification code and every time I send it to them they tell me it ia incorrect now I can't access my inbox I am absolutely stuck please can you help me
Submitted: 3 years ago.
Category: Email
Expert:  Cory replied 3 years ago.
Welcome, I am Cory. I will be assisting you today.

I am sorry you are having trouble accessing your email account.

Please tell me your email provider? AOL, Gmail, Hotmail or Yahoo?
Customer: replied 3 years ago.

Gmail

Expert:  Cory replied 3 years ago.
Margaret,

Please click https://www.google.com/accounts/recovery to reset your password.
Choose 'I don't know my password'
Enter your email address
Click Continue
Follow the rest of the prompts to reset your password.

Let me know if you can access your Gmail account again.

If you can not access it, then we can try another method.

Related Email Questions