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Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3280
Experience:  5+ years of email experience
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I have been having a lot of trouble accessing my password XXXXX

Customer Question

I have been having a lot of trouble accessing my password XXXXX time I try to give them the information they ask for they tell me it is incorrect even when I give them My verification code sent to me via my mobile which I double check and have asked a few times for a verification code and every time I send it to them they tell me it ia incorrect now I can't access my inbox I am absolutely stuck please can you help me
Submitted: 3 years ago.
Category: Email
Expert:  Cory replied 3 years ago.
Welcome, I am Cory. I will be assisting you today.

I am sorry you are having trouble accessing your email account.

Please tell me your email provider? AOL, Gmail, Hotmail or Yahoo?
Customer: replied 3 years ago.

Gmail

Expert:  Cory replied 3 years ago.
Margaret,

Please click https://www.google.com/accounts/recovery to reset your password.
Choose 'I don't know my password'
Enter your email address
Click Continue
Follow the rest of the prompts to reset your password.

Let me know if you can access your Gmail account again.

If you can not access it, then we can try another method.

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