Hello Diane! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Have you tried to reset your email account password XXXXX?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: Please let me know if you still need help with this. Thank you,