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Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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what do I do about "cannot find server" - I cannot send or

Customer Question

what do I do about "cannot find server" - I cannot send or receive e-mails. please help
Submitted: 3 years ago.
Category: Email
Expert:  Chris L. replied 3 years ago.
Hello my name is Chris and I will be happy to assist you.

I am sorry to hear you are having trouble.

Can you please confirm for me who your email provider is, is it yahoo, hotmail, aol, gmail or someone else?

Also are you using an email program like outlook or windows mail OR are you checking your email with a web browser such as internet explorer?

Please let me know so I can further assist.
Thank you,
Chris
Customer: replied 3 years ago.

I think it is yahoo, as to the other points you mention, I have no idea what goes on. How can I tell whether it is web browser or internet - I just don't


know any of that.

Expert:  Chris L. replied 3 years ago.
It sounds like you may not know how to explain the problem and that is ok.

What I can do is give you a link that will allow me to connect to your computer and view your screen so I can see what it going on and hopefully fix it for you.

Would you like to try that?