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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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e.mail attachments will not open. I double click twice but

Customer Question

e.mail attachments will not open. I double click twice but nothing happens.
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Yes, by all means use the remote facility.


However the problem is compounded at the moment. I am trying to convince ASK that the details of my identity (e.mail & password)really are mine. I keep being told that they are registered to someone else so I have fired off a couple of emails expressing my annoyance .


Do I need to stay with the computer open?


 


The problem : I can't open e.mail attachments (since the last few days)


I click twice to open & nothing happens.


 


 


 

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=aaf01dee-c383-4830-8f33-37ebaf42c56e

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James

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