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AAATom
AAATom, Consultant
Category: Email
Satisfied Customers: 468
Experience:  20+ years of experience using and deploying e-mail systems
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the user name and password XXXXX gave has been regected could you

Customer Question

the user name and password XXXXX gave has been regected could you please help
Submitted: 3 years ago.
Category: Email
Expert:  AAATom replied 3 years ago.

AAATom :

Hello and welcome to JustAnswer!

I would like to help you with this.

Please try using user name as "firstname.lastname" (no quotes, notice the dot between the first and last name).

Let me know if you already tried that.

Thank you,
Tom

AAATom :

Hello Pauline,
I can confirm that you likely typed your username incorrectly.

Please try to login again but be careful to type your user name as your "firstname.lastname" (without quotes, you must type the dot between the first and last name, no spaces).
I did not type your real username above in order not to expose it here (this conversation is public).

Let me know if you need more assistance with it.

Thank you,
Tom

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