How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

cant access my Hotmail email once logged into my email account.

Customer Question

can't access my Hotmail email once logged into my email account. All mail listed with all files on display but when I click on an email nothing happens. This is the second time in a week I've experienced this and one of your colleagues put it right last time !!
Submitted: 3 years ago.
Category: Email
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.


Thank you.
Customer: replied 3 years ago.

You did not carry out any screen sharing exercise with me on this matter but have deducted £28 from my account without my prior authority or me confirming I was happy with any [non-existent] service. Please arrange for this money to be refunded forthwith.