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Hi there, Thanks for your enquiry, I really hope I can help you out!
Both of these accounts are internet based ones is that correct?
And you have changed passwords on both accounts?
Yes I changed the passwords
Have you tried to connect to both accounts using a different device?
Ok, well... the problem is definitely with the online accounts, and not simply just your PC.
You have changed the passwords.
and the problems remain.
Because these are internet accounts run by a third party
There is no option but to go the provider.
I have changed the passwords. All my contacts have gone pluss all email goes into trash
You could try a system restore on the computer depending on the operating system.
You might try a factory reset on other devices
but the problem is almost certainly resting with provider
as this has happened on different devices, so it is not "device specific"
I do not know how and one is yahoo which does not answer my problem when I ask and the other is gmail
The account have been compromised.
You have to contact the provider.
I understand that
Ok, so you could try the following.
1. System restore to a previous point on the computer
2. Rebuild the computer
3. Set the other device back to factory default
but the first thing you have to do is contact the provider to see what they suggest
until you get their advice
there is nothing you can do
as the problems reside with them
O.K. Let us drop this as it is beyond my comprehension. I will have to find someone in London to fix the problem. Thank you and Happy New Year and good bye
ok thanks very much. Could you please rate my service?
why would you do that
i have given you the correct information!
could you please at least rate this good service?
Ok, happy new year to you too. In future, my advice would be to be very careful about what emails you open and do not click on any links that you are not sure about.