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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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when I try to send an e-mail.it fails.because my address appears

Customer Question

when I try to send an e-mail.it fails.because my address appears on the end of the email I am trying to.reach why is this happening?? local e-mails ok.
Submitted: 3 years ago.
Category: Email
Expert:  Jason Jones replied 3 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 3 years ago.

 


aol internet ex[plorer


 

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.

yes

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=df492118-20f0-418d-a8f8-89e2e26fe8f3

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

at aol.com

Expert:  Jason Jones replied 3 years ago.
Thank you for the update.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.