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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am new to bt and need help in setting up a password XXXXX

Customer Question

I am new to bt and need help in setting up a password XXXXX e-mail
Submitted: 3 years ago.
Category: Email
Expert:  jhannell replied 3 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-35cdlami- :

ready

Jerry Hannell :

hi, are you unable to Access your bt email?

Jerry Hannell :

what is the problem exactly?

JACUSTOMER-35cdlami- :

I need to set up a password to access my BT e-mail, i have given my user name but it does not seem to be recognised. also i need a password and can't find how to set it up

Jerry Hannell :

what is your username? so i can check it

Jerry Hannell :

can you type it again, please replace @ with AT when typing your email here

Jerry Hannell :

(i cannot see it)

JACUSTOMER-35cdlami- :

eandjmilleratbtinternet.com

Jerry Hannell :

i am checking

Jerry Hannell :

do you have an email address like ...@sky.com?

Jerry Hannell :

mille****@*ky.com

JACUSTOMER-35cdlami- :

no

Jerry Hannell :

what is your bt phone?

JACUSTOMER-35cdlami- :

do you mean telephone number

Jerry Hannell :

yes

JACUSTOMER-35cdlami- :

01233642171

Jerry Hannell :

bt does not recognise it, do you have a mobile phone number linked to your bt?

JACUSTOMER-35cdlami- :

no

Jerry Hannell :

are you able to Access your bt management panel?

JACUSTOMER-35cdlami- :

i can access bt home page

Jerry Hannell :

are you able to Access your bt from this page?

Jerry Hannell :

https://www.bt.com/appsauth/genericlogin.do?TARGET=/appsyouraccount/secure/index.do?siteArea=con.mya

JACUSTOMER-35cdlami- :

should i log into the above

Jerry Hannell :

yes

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