Hello Susannah! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please tell me what exactly happens when resetting your hotmail email account password? Is there any error or message?Also, do you have a windows or mac computer, if any?Edit: It looks like you are away. When you are available, please reply at the box below to continue. Thank you,
Don't worry. I'm trying to go through hotmail directly. If this yields nothing I'll come back to you. Many thanks
You're welcome. OK. If needed, here is the password XXXXX website: http://account.live.com/ResetPassword.aspxIf needed, here is the microsoft/hotmail account recovery form: https://account.live.com/acsr?rollrs=04You can reply back to me any time below if you still need help later, and I will reply back to you as soon as possible when I'm at the computer. Thank you for replying back.