Hello Michael! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer? What happens if you just go straight to the website http://www.hotmail.com/ in order to use your hotmail email?Can we do a remote session, so we can chat, and I will be able to help you directly?
Edit: It looks like you are away; please reply back when you are available to continue. Thank you,