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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 32159
Experience:  Over 15 year experience in Email Systems and Programs
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Hi, I have lost my Windows live mail -- the outbox and all

Resolved Question:

Hi, I have lost my Windows live mail -- the outbox and all the emails have disappeared from my BT mail address. Any suggestions please Rob
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard.

Can you tell me which version of windows you are running please and when this problem started?

Thank you
Customer: replied 2 years ago.

Windows live mail and it started this morning

Expert:  Richard replied 2 years ago.
Thanks Rob,

I want you to do a system restore to rule out any corruption that has occured.

To do this, please close all programs.

Click Start, type in

system restore

press enter

follow the steps to perform a system restore from the last restore point.

Once it has completed, open windows live mail and tell me if you now see your outbox and emails please.

Let me know the results please

Thank you
Customer: replied 2 years ago.

The restore point is December 2012, will this lose me any data?

Expert:  Richard replied 2 years ago.
No, it will not touch any of your data Rob, only system files.

Choose the restore point and Let me know the results please

Thank you
Customer: replied 2 years ago.

Cannot use restore system as back-up is not working.

Expert:  Richard replied 2 years ago.
ok, this can be part of the issue.

If you log into your account online via my link below

Click me to open

Note: BT use Yahoo for their email service.

And log in, do you see your emails there?
Customer: replied 2 years ago.

Yes, all our emails are visible on our BT Yahoo Mail account

Expert:  Richard replied 2 years ago.
Thanks

I want you to remove and add the BT account back into Windows Live Mail please.

In Windows Live Mail, Right-click your ACCOUNT and then select the “Remove account” option.

Once it is removed, add the account back and it will again download all your emails into Windows Live and should once again operate correctly.

Let me know the results please

Customer: replied 2 years ago.

Right clicked on Windows Live Mail however it does not give an option of my ACCOUNT.

Expert:  Richard replied 2 years ago.
Not on Windows Live Mail Rob, on your Account IN Windows Live Mail, on the left hand side when you open it.

Customer: replied 2 years ago.

Hi Richard, Being a bit of a pain but in Windows Live Mail there is only one option which says ACCOUNTS on the top toolbar (nothing on left hand side) and the options offered were email, newsgroup and properties.

Expert:  Richard replied 2 years ago.
Its ok Rob!

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 2 years ago.

Numbers are 444-264-716

Expert:  Richard replied 2 years ago.
Connecting Rob, click on the joinme program at the bottom of the screen and provide me access please.

Expert:  Richard replied 2 years ago.
Did you close the program Rob? As it disconnected me
Customer: replied 2 years ago.

no, a message came up to say the prgramme had stopped working and they were trying to find a solution !!!! Do you want me to go in again via the web page?

Expert:  Richard replied 2 years ago.
yes please, as the program crashed

run it again and give me the new numbers please.

Customer: replied 2 years ago.

661-636-086

Expert:  Richard replied 2 years ago.
Connected
Customer: replied 2 years ago.
Should I be doing anything , Richard?
Expert:  Richard replied 2 years ago.
Did you restart the computer Rob?
Customer: replied 2 years ago.
No message shown from you on the screen so resorted to Ipad. Will restart now
Expert:  Richard replied 2 years ago.
Thank you, XXXXX XXXXX know when you have please Rob.

Customer: replied 2 years ago.
Ready now Richard
Expert:  Richard replied 2 years ago.
Great, now download and install windows live on the computer from this address.

http://windows.microsoft.com/en-us/windows-live/essentials

Tell me when it is installed please Rob

Customer: replied 2 years ago.
Installed now Richard
Expert:  Richard replied 2 years ago.
Great, now open windows live mail again.

Add the account using

Server: mail.btinternet.com

Port: 995 (this should be automatically populated if you tick SSL Encryption)

SSL Encryption: Enabled (but not STARTTLS)

Username: your email address including the @btinternet or @btopenworld.com part

Password: your btinternet password

Outgoing Mail Server: mail.btinternet.com

Port: 465 (this may not be automatically populated on selection of

SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)

Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

Save this and tell me if it now connects and shows your emails please Rob.

Let me know the results please
Customer: replied 2 years ago.
Same error message as before I.e. An error occurred while reading new account etc etc. Can I just confirm that the server type is POP.
Expert:  Richard replied 2 years ago.
It is pop Rob.

There are a number of issues on your computer, so I want to avoid windows live mail.

Download Thunderbird for free from here please

http://www.mozilla.org/nl/thunderbird/

tell me when you have please.

Customer: replied 2 years ago.
Download but in German I think. Can't understand the language. Sorry
Expert:  Richard replied 2 years ago.
ok, run the joinme program and let me log on again please Rob

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 2 years ago.
Join me won't give me the numbers unless I create an account with them now. Not keen on this but will take your advice
Expert:  Richard replied 2 years ago.
ok, create the account, it is free Rob

Customer: replied 2 years ago.
Join me will not give me any numbers without me creating an a coaxing with them not keen on this but will take your advice
Expert:  Richard replied 2 years ago.
.ok, create the account, it is free Rob
Customer: replied 2 years ago.
183-759-837
Expert:  Richard replied 2 years ago.
connected
Richard, Software Engineer
Category: Email
Satisfied Customers: 32159
Experience: Over 15 year experience in Email Systems and Programs
Richard and 3 other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
All Fixed.

Please rate me on one of the faces below

Thank you

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