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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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please help me i cannot access my hotmail account

Customer Question

please help me
i cannot access my hotmail account
Submitted: 2 years ago.
Category: Email
Expert:  jhannell replied 2 years ago.

Jerry Hannell :

hello sir / madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-suloui4x- :

im ready

Jerry Hannell :

what is the email address you are having problems with?

JACUSTOMER-suloui4x- :

[email protected]

Jerry Hannell :

can you type again, please replace @ with AT when typing your email here

JACUSTOMER-suloui4x- :

m328jtathotmail.com

Jerry Hannell :

do you remember your password? or any password you have used in the past?

JACUSTOMER-suloui4x- :

yes password was Manraj12

Jerry Hannell :

do you have a mobile phone number that ends with .......................71 ?

JACUSTOMER-suloui4x- :

yes

JACUSTOMER-suloui4x- :

it is my son number who has lost his fone

Jerry Hannell :

if we send a TEXT to that phone, can you check it?

JACUSTOMER-suloui4x- :

full number was XXXXXXXXXXX /p>

JACUSTOMER-suloui4x- :

no

JACUSTOMER-suloui4x- :

can u send me confirmation another way

Jerry Hannell :

I am checking any other way we can send you the confirmation

Jerry Hannell :

ok, do you have an email address that starts with ja .................. ?

Jerry Hannell :

ja ..... @Hotmail.com

JACUSTOMER-suloui4x- :

it was my husbands but i dont knw it

JACUSTOMER-suloui4x- :

sori

Jerry Hannell :

if we send the password to it, can you check it?

JACUSTOMER-suloui4x- :

yes on my personnel email to

JACUSTOMER-suloui4x- :

[email protected]

Jerry Hannell :

we can only send the password to ja .. @ Hotmail.com (Microsoft does not allow to use any other email)

Jerry Hannell :

because that is the email on file

JACUSTOMER-suloui4x- :

but he isnt with me no more so i cannot log into that email

JACUSTOMER-suloui4x- :

do u not think i would have tried that because your setting your new password gives those options

Jerry Hannell :

we can still set a new password but there are questions we need to answer and submit it to microsoft

JACUSTOMER-suloui4x- :

yeh no prob

JACUSTOMER-suloui4x- :

i hav set up that email & know all the information in it

JACUSTOMER-suloui4x- :

how long can tht take

Jerry Hannell :

firstname, lastname, birthdate, grandfather's occupation, subjects of your recently sent emails (a few of them you can remember will be enough), names of any folders you have created (if you created), email addresses of the contacts you have recently sent emails to (if you can remember, a few of them will be enough)

JACUSTOMER-suloui4x- :

Manmohan Singh

JACUSTOMER-suloui4x- :

18-6-78

JACUSTOMER-suloui4x- :

folders created axa ,g02,website

JACUSTOMER-suloui4x- :

emails recently sent to

JACUSTOMER-suloui4x- :

[email protected]

Jerry Hannell :

can you replace @ with AT when typing emails here

JACUSTOMER-suloui4x- :

andy.hardingatnqnw.com

JACUSTOMER-suloui4x- :

get emails regular from bridgfords

Jerry Hannell :

do you remember subjects of the last emails you sent? (a few of them )

JACUSTOMER-suloui4x- :

i was not a computer genius so my son has set this account for me

JACUSTOMER-suloui4x- :

i have used it for personnel & work for a long time with no issues

JACUSTOMER-suloui4x- :

i have sold my old computer & since trying to get into emails from my new computer has caused all this problems :-)

JACUSTOMER-suloui4x- :

subjects were electro vapours

Jerry Hannell :

and last question, what is the postal code, where you use your Hotmail?

JACUSTOMER-suloui4x- :

m415bg

JACUSTOMER-suloui4x- :

sent emails to hassan Subject problems

Jerry Hannell :

thank you, I sent a form to microosft

Jerry Hannell :

microsoft

Jerry Hannell :

it usually takes us about 24 hours for Microsoft to review the information.

JACUSTOMER-suloui4x- :

so wen will i hear from thm

Jerry Hannell :

if we are lucky, Microsoft will give a new password

Jerry Hannell :

you can now sign off,

Jerry Hannell :

I will send you a message and inform you

JACUSTOMER-suloui4x- :

so how will i get password

JACUSTOMER-suloui4x- :

how will you contact me

Jerry Hannell :

you will receive it from here

Jerry Hannell :

can you add this page to your favorites (bookmarks) ?

JACUSTOMER-suloui4x- :

i dont want to rate till i knw is tht ok

Jerry Hannell :

yes

Jerry Hannell :

I will send you a message (here)

Jerry Hannell :

you will receive it to your email. (did you provide your email before asking your question?)

JACUSTOMER-suloui4x- :

[email protected]

JACUSTOMER-suloui4x- :

will we hear from them tday ?????

Jerry Hannell :

we need to wait, generally it takes less than 24 hours

Jerry Hannell :

can you open this page

Jerry Hannell :

and fill out the form and submit it, in my side it was unsuccessful

JACUSTOMER-suloui4x- :

cannot open page link

Jerry Hannell :

when you click on the link what happens?

JACUSTOMER-suloui4x- :

nothing

JACUSTOMER-suloui4x- :

does it tell u y it was successful

Jerry Hannell :

yes

Jerry Hannell :

they say

Jerry Hannell :

Unfortunately, we were unable to verify your ownership of this account using the information you provided. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

Jerry Hannell :

it seems there was a problem with the answers

Jerry Hannell :

or, they needed more accurate answers

Jerry Hannell :

that's why it is better to re-submit the form

JACUSTOMER-suloui4x- :

i gave u as much as i can

Jerry Hannell :

can you submit it from your end, I will send another one too

JACUSTOMER-suloui4x- :

can i ask my son for sum info and submit it again

Jerry Hannell :

yes, better

Jerry Hannell :

more info we give, higher possibility we can get the account back

JACUSTOMER-suloui4x- :

can u assist me

JACUSTOMER-suloui4x- :

cz he will be bk from uni any time

Jerry Hannell :

yes

JACUSTOMER-suloui4x- :

ok

Jerry Hannell :

I will be here anytime

Jerry Hannell :

do you have possibility to get your old telephone number back?

JACUSTOMER-suloui4x- :

can u send me wat ifo u need again

Jerry Hannell :

first, last, grandfathers occupation, birthdate, subjects of emails, names of folders

JACUSTOMER-suloui4x- :

my son says he hasnot got credit on his fone can he stl recieve tx

Jerry Hannell :

we can try. sometimes even if you have no credit, you can still receive text but you cannot send

JACUSTOMER-suloui4x- :

can u try sending him the tx plz

Jerry Hannell :

I will do it now

Jerry Hannell :

what is the last 4 digits of the number?

JACUSTOMER-suloui4x- :

thanks

Jerry Hannell :

telephone number

JACUSTOMER-suloui4x- :

2841

Jerry Hannell :

I am sending now

Jerry Hannell :

sorry, I am seeing that the number ends with ....71

JACUSTOMER-suloui4x- :

shit he dont hv tht number any more new fone

JACUSTOMER-suloui4x- :

this system is crap cz ppl change fone number all the time

Jerry Hannell :

some way can you access your ja ... @Hotmail.com account?

JACUSTOMER-suloui4x- :

no it was my hubbys and tht his own so i dont know it

JACUSTOMER-suloui4x- :

& wont know the password either :-(((

Jerry Hannell :

if you want you can try your chance by calling the ...71 phone, and kindly ask the person who owns the number now, to give you the password.

Jerry Hannell :

hopefully if the number is still being used

JACUSTOMER-suloui4x- :

number not in use ;-((

Jerry Hannell :

our only chance is to fill out the form with accurate info and re submit it to microsoft

JACUSTOMER-suloui4x- :

ok

JACUSTOMER-suloui4x- :

wat time do u close

Jerry Hannell :

I will be here anytime

Jerry Hannell :

you can send me message even if I am not here

Jerry Hannell :

I will receive it

JACUSTOMER-suloui4x- :

ok cool

Jerry Hannell :

you can sign off anytime and come back anytime

JACUSTOMER-suloui4x- :

ok

JACUSTOMER-suloui4x- :

my son has given me all the same answers to your questions as me

JACUSTOMER-suloui4x- :

WHAT ELSE CAN I DO

Jerry Hannell :

welcome back

Jerry Hannell :

we can try to submit it again

JACUSTOMER-suloui4x- :

yes plz

JACUSTOMER-suloui4x- :

it is very important to my buisness i get into my emails

Jerry Hannell :

hi again,

Jerry Hannell :

can you please give me the information again

Jerry Hannell :

firstname, lastname, birthdate, grandfather's occupation, subjects of your recently sent emails (a few of them you can remember will be enough), names of any folders you have created (if you created), email addresses of the contacts you have recently sent emails to (if you can remember, a few of them will be enough)

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