hello sir / madam
I would like to help you, please let me know when you are ready
what is the email address you are having problems with?
can you type again, please replace @ with AT when typing your email here
do you remember your password? or any password you have used in the past?
yes password was Manraj12
do you have a mobile phone number that ends with .......................71 ?
it is my son number who has lost his fone
if we send a TEXT to that phone, can you check it?
full number was XXXXXXXXXXX /p>
can u send me confirmation another way
I am checking any other way we can send you the confirmation
ok, do you have an email address that starts with ja .................. ?
ja ..... @Hotmail.com
it was my husbands but i dont knw it
if we send the password to it, can you check it?
yes on my personnel email to
we can only send the password to ja .. @ Hotmail.com (Microsoft does not allow to use any other email)
because that is the email on file
but he isnt with me no more so i cannot log into that email
do u not think i would have tried that because your setting your new password gives those options
we can still set a new password but there are questions we need to answer and submit it to microsoft
yeh no prob
i hav set up that email & know all the information in it
how long can tht take
firstname, lastname, birthdate, grandfather's occupation, subjects of your recently sent emails (a few of them you can remember will be enough), names of any folders you have created (if you created), email addresses of the contacts you have recently sent emails to (if you can remember, a few of them will be enough)
folders created axa ,g02,website
emails recently sent to
can you replace @ with AT when typing emails here
get emails regular from bridgfords
do you remember subjects of the last emails you sent? (a few of them )
i was not a computer genius so my son has set this account for me
i have used it for personnel & work for a long time with no issues
i have sold my old computer & since trying to get into emails from my new computer has caused all this problems :-)
subjects were electro vapours
and last question, what is the postal code, where you use your Hotmail?
sent emails to hassan Subject problems
thank you, I sent a form to microosft
it usually takes us about 24 hours for Microsoft to review the information.
so wen will i hear from thm
if we are lucky, Microsoft will give a new password
you can now sign off,
I will send you a message and inform you
so how will i get password
how will you contact me
you will receive it from here
can you add this page to your favorites (bookmarks) ?
i dont want to rate till i knw is tht ok
I will send you a message (here)
you will receive it to your email. (did you provide your email before asking your question?)
will we hear from them tday ?????
we need to wait, generally it takes less than 24 hours
can you open this page
DANGEROUS URL REMOVED&sol=RSQ8GSSSM&sig=Cgw30Ng50gofPgNqy6b9wR6EEab13Pc%2btD0ezAVu3p7TIn7O4JNmgTejeBjs7TsNM1GxZkZDx6WDcF%2bSIcSi0Ni2mKI8lmBHjhPG089VRPiYBNkXAu86cBqnS5w%2bQU6eaNAGCm7lYhKWchkGoUVqYL%2bS0YdwctS9IQlJ2IDg0cE%3d%3a1%3a2&cxt=RP&uaid=9980c04f6e4d4972b1064b97ac0fab07&mkt=en-us
and fill out the form and submit it, in my side it was unsuccessful
cannot open page link
when you click on the link what happens?
does it tell u y it was successful
Unfortunately, we were unable to verify your ownership of this account using the information you provided. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
it seems there was a problem with the answers
or, they needed more accurate answers
that's why it is better to re-submit the form
i gave u as much as i can
can you submit it from your end, I will send another one too
can i ask my son for sum info and submit it again
more info we give, higher possibility we can get the account back
can u assist me
cz he will be bk from uni any time
I will be here anytime
do you have possibility to get your old telephone number back?
can u send me wat ifo u need again
first, last, grandfathers occupation, birthdate, subjects of emails, names of folders
my son says he hasnot got credit on his fone can he stl recieve tx
we can try. sometimes even if you have no credit, you can still receive text but you cannot send
can u try sending him the tx plz
I will do it now
what is the last 4 digits of the number?
I am sending now
sorry, I am seeing that the number ends with ....71
shit he dont hv tht number any more new fone
this system is crap cz ppl change fone number all the time
some way can you access your ja ... @Hotmail.com account?
no it was my hubbys and tht his own so i dont know it
& wont know the password either :-(((
if you want you can try your chance by calling the ...71 phone, and kindly ask the person who owns the number now, to give you the password.
hopefully if the number is still being used
number not in use ;-((
our only chance is to fill out the form with accurate info and re submit it to microsoft
wat time do u close
you can send me message even if I am not here
I will receive it
you can sign off anytime and come back anytime
my son has given me all the same answers to your questions as me
WHAT ELSE CAN I DO
we can try to submit it again
it is very important to my buisness i get into my emails
can you please give me the information again