This error means that your Kindle isn't able to connect to the Hotmail server with your supplied information.
Have you changed your Hotmail account password XXXXX?
Yes ,I have
So we need to update the Hotmail password XXXXX on your Kindle. Please wait a few minutes while I prepare instructions for you.
How long have you had your Kindle for?
Since Christmas ,I,m very much a novice!
Oh, Kindles are great though! I'm just checking because different Kindles do have slightly different methods of changing settings.
What happens when you tap on the Mail icon currently? Does that Authentication failed message give you any options besides "OK?
Did your Hotmail account previously work on your Kindle or is this your first time setting it up?
My Hotmail account was O.K until a few days ago when I was trying to connect with Skype.
If you open the browser on your Kindle, are you able to browse to a new website?
Not sure,as I say I'm really new at this game!
From the main screen do you see an option called Web across the navigation bar near the top of the screen?
Tap there, and then there should be a list of some popular website thumbnails, try tapping on one of them.
Done that,Trending Now .Will that do?
We just need to see if it's connected to the Internet or not
Do any websites seem to be loading?
Not at the moment
Do you get an error message?
In the upper-right corner do you see an icon that resembles the wireless signal icon on a cell phone?
Is it gray or black? Does it have an X in it?
Its white actually ,no x
Okay. No x is a good sign. If you go to the Mail app, are you able to tap the menu icon at the bottom of the screen? It looks like a piece of paper with three lines on it.
Or if you don't see the Menu icon, from within the Mail app, let me know if you're able to swipe your finger from left to right and pull up a new menu.
I have the menu icon
If you tap on the menu icon do you see a Settings icon?
The Settings icon should have a gear above it.
You might need to tap OK on the Authentication failed message before trying to tap the Menu button.
Sorry must continue later .have to go
Not a problem. I know it's getting late. You can return here at anytime by clicking a link sent to your email on your computer.