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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20219
Experience:  Expert for over 10 years
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Hello, I cannot find my email. neither in outlook or Hotmail. please

Resolved Question:

Hello,
I cannot find my email. neither in outlook or Hotmail.
please help
Submitted: 3 years ago.
Category: Email
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

I am not sure what you mean by 'you cannot find your email' - Are you unable to sign into your account? Do you sign into your account and all of your previous emails are missing?
Customer: replied 3 years ago.

Hello,


No I my email address is just not available. I purchased a windows


phone recently and had to create a new email address to be able to


connect my phone on the computer. everything went well, but now I cannot find any of them. I cannot find any address.

Expert:  Josh replied 3 years ago.
Are you trying to add your email address to the Windows phone? I am still confused as what you need.
Customer: replied 3 years ago.

I cannot understand why you are confused. At this moment none of the Email addresses are available on my computer. Nothing exist, it is as if someone has deleted the address for my computer and also my phone.


I simply cannot connect to either. If you send an Email to me I could not


see it.

Expert:  Josh replied 3 years ago.
Ernest,

Click here: http://www.hotmail.com


What appears?
Customer: replied 3 years ago.

Well done! now I am back to where I was before the confusion. But all I can see is Windows phone which is on a different Email address and


should not be occupying the present address which is my email address


to be used to receive and send emails.


Thank you.


 

Expert:  Josh replied 3 years ago.
Which Windows phone make/model do you have?
Customer: replied 3 years ago.

Hello,


I have an windows 8 phone. It is Nokia Lumia 520.


It is the latest model.


Thank you.

Expert:  Josh replied 3 years ago.
First, we will need to delete the email account that you don't want..


  • On Start, swipe across and tap Settings, and then tap email + accounts.
  • Tap and hold the account you want to delete from your phone, tap Delete, and then tap Delete again.

 

 


  1. On the start screen, tap mail icon.
  2. Tap an account, and write your username and password.

    To add your work mail, contacts, and calendar to your phone, use advanced setup. Write your username and password, tap Exchange ActiveSync, and type in the required details.

  3. Tap sign in.
Josh and other Email Specialists are ready to help you
Customer: replied 3 years ago.

Thank you,


 


Unfortunately my phone is on charge and it will not be available until later


 


I when will put your advise to the test.


 

Expert:  Josh replied 3 years ago.
You are welcome!

I would appreciate if you could rate our session at some point as EXCELLENT, GOOD, or OK so that I am credited using the smiley faces below.