How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Email Question Here...
IT Miro is online now

Have sent too very important emails - one particularly today

Resolved Question:

Have sent too very important emails - one particularly today and one last Thursday. Message on screen .... "CANNOT GET MAIL - THE CONNECTION TO THE SERVER HAS FAILED". Why?
Submitted: 3 years ago.
Category: Email
Expert:  IT Miro replied 3 years ago.

Hello! I am IT Miro and I will assist you on this question.



Do you use Microsoft Outlook to send and receive e-mails or another e-mail client?

Also, when did this problem start to happen?


Let me know,
IT Miro
Customer: replied 3 years ago.

I do not use Outlook'.
The problem first came to light on 13 February 2014 when I assumed I had made an error. But on 15 February I again found that another important email had not been sent and was not stored in any of the mailboxes.
I would really like to be able to retrieve those two emails.
I have since 'sent' test emails which have not been received.

Thank you.
Expert:  IT Miro replied 3 years ago.
Hi again!

Please tell me which e-mail service you use (for example GMail, Yahoo!, Hotmail) and how you access you e-mail account - is it via web browser or via desktop e-mail client?

Customer: replied 3 years ago.

HOTMAIL - which was set up by PC World when I purchased a laptop in 2012, which I never used and bought for the sole purpose of having WiFi in the house for the benefit of my family in the USA who were visiting for Christmas that year. Not knowing I had bought a laptop, that very same Christmas my entire family had clubbed together to buy me an
iPad and the data on the laptop was transferred to this iPad.
In 2013 I had the laptop restored to factory settings and gave it to my Grandson.
This iPad is used solely for family email contact ..... I have no need to go "on line" - preferring to use telephone or face-to-face contact which indicates how very much I am concerned that the "sent" facility is restored and the carefully thought through emails retrieved. I have never before paid for any goods or services over the internet.
Thank you.
Expert:  IT Miro replied 3 years ago.
Hi!

To confirm, do you access your Hotmail account via the laptop or iPad (or both)? Where do you see the "CANNOT GET MAIL - THE CONNECTION TO THE SERVER HAS FAILED" message?

Customer: replied 3 years ago.

iPad - as I previously documented, I no longer own a laptop.
The "CANNOT GET MAIL - THE CONNECTION TO THE SERVER HAS FAILED" message comes up in a box in the centre of the screen.

Also, it has taken 30 minutes to download your last text ..... With a further message on the screen (not boxed) "THIS MESSAGE HAS NOT BEEN DOWNLOADED FROM THE SERVER". It would appear that not only can I not send messages but now have difficulties receiving them.

Thank you.
Expert:  IT Miro replied 3 years ago.
Thanks for confirming that!

What I would like to know more is if your e-mail is a business e-mail account connected to an Exchange server or it is a "standard" e-mail account such as GMail, Yahoo!, etc?

Customer: replied 3 years ago.

The e-mail is solely for personal use which I access via the 'MAIL' icon. I assume it is a standard Hotmail account. I rarely venture into 'Safari' and only did so on 15 February because I was very concerned that two very important e-mails had not been received or appeared in the 'sent' mailbox and was looking for a solution to the frustrating issue.
Customer: replied 3 years ago.

The e-mail is solely for personal use which I access via the 'MAIL' icon. I assume it is a standard Hotmail account. I rarely venture into 'Safari' and only did so on 15 February because I was very concerned that two very important e-mails had not been received or appeared in the 'sent' mailbox and was looking for a swift solution to the frustrating issue.
Customer: replied 3 years ago.

The e-mail is solely for personal use which I access via the 'MAIL' icon. I assume it is a standard Hotmail account. I rarely venture into 'Safari' and only did so on 15 February because I was very concerned that two very important e-mails had not been received or appeared in the 'sent' mailbox and was looking for a swift solution to the frustrating issue.

The problem continues as I was unable to 'send' this reply via e-mail.

Thank you.
Expert:  IT Miro replied 3 years ago.
Hi again!

Thanks for the information.


In that case, you can remove your Hotmail account from the iPad and re-add it. By doing so, iPad will recreate the account and should use the correct settings for accessing the Hotmail servers. It will then re-download all e-mails, so you don't need to worry about losing your e-mails.

To remove the account, follow these instructions:

1. Tap on Settings icon

2. Tap on Mail, Contacts, Calendars section

3. Under the Accounts section, tap on your Hotmail account


4. A new window will open where you can delete the account

5. Once done, I suggest restarting your iPad

6. After the restart, you can re-add the account by going to the Mail, Contacts, Calendars section and clicking on Add Account...

7. Follow the instructions there to re-add the account, then check if you can successfully send and receive e-mails


However, if the problem is still there, it seems is happens when you have too many e-mails in your Inbox folder. So, deleting some of the e-mails or just moving them to another e-mail folder would solve the problem.

To delete or move e-mails, you can use Safari web browser.


Let me know the results.


Regards,
IT Miro

IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and 2 other Email Specialists are ready to help you
Expert:  IT Miro replied 3 years ago.
Hi again!

Several days have passed since I provided an answer here, and you haven't replied, so I would like to know if my answer helped or you still require assistance?


If you do, don't hesitate to reply any time.


If my answer was helpful, please use one of the smiley buttons next to my answer to rate the service I provided. Rating won't cost you anything extra, and it is a way to thank me for helping you.


Thanks!
IT Miro

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    366
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified