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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Keep getting messages cannot access Hotmail or cannot send

Resolved Question:

Keep getting messages 'cannot access Hotmail' or 'cannot send Hotmail'
Entering password XXXXX this am doesn't change this
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Are you able to login to your hotmail account through the www.hotmail.com website?

Thanks
Customer: replied 3 years ago.
Yes
I'm not sure if this is getting through to you because of the problem. Will check later as I have to go out now.
Expert:  KamilAnwar1 replied 3 years ago.
Andrea,

No problem, if you are able to login through the www.hotmail.com website, then we'll be able to fix the issue on your iMac & iPad both.

Let me know when you're back so we can continue.

Thanks
Customer: replied 3 years ago.

Back and ready to work on the problem if convenient to you
Expert:  KamilAnwar1 replied 3 years ago.
Andrea

Would you like me to connect to your computer and remotely work on the issue to fix it?

Thanks
Customer: replied 3 years ago.

Yes I am on the iPad now, would you prefer me to go on the Mac too?
Expert:  KamilAnwar1 replied 3 years ago.
Andrea,

Yes, it would be better to start with the Mac as Remote Support is only supported on the computer, not the tablets.

Can you login to Mac and login to this site, then send me a message again from it.

Thanks
Customer: replied 3 years ago.

How do I get message to you without going through the payment options again?
Expert:  KamilAnwar1 replied 3 years ago.

Please do the steps below on your Mac.

 

Please go to www.join.me

 

Click Start Meeting

 

Click on the downloaded file, join.me.dmg and click run.

 

You will see 9 digits on top of your screen. i.e 123-456-789

 

Please reply with those 9 numbers here.

 

Thanks

Customer: replied 3 years ago.

943-447-845
Expert:  KamilAnwar1 replied 3 years ago.
This issue has been resolved via Remote Support

Thank you
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