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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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On Feb 4 this year I changed from plus.net to BT. My email

Customer Question

On Feb 4 this year I changed from plus.net to BT. My email address [email protected] and although everything works splendidly there is one exception - I receive e-mails but I am unable to send e-mails. I have attempted to get a solution by contacting BT but all I get are persons in call centres (I think in India or thereabouts) and none of them seem able to solve the problem.
I am sure it is just a matter of adjusting the settings but after 7/8 attempts I have not received a resolution.
I am unable to find a BT 'phone number in the UK.

I am paying for something which is not functioning.
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Would you like me to login to your computer to check the settings remotely?

Please leave a message when you are back online.

Thanks
Customer: replied 3 years ago.

Kamil


 


I am away from the computer where there is this problem. I shall get back to you it later in the week when I am at that computer. I have no objection to your logging into that computer - I have no secret anythings

Expert:  KamilAnwar1 replied 3 years ago.
Hi Brian

No problem, let me know when you're available from your computer so i can login and check.

Thanks

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