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Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4865
Experience:  Certified Email Expert with over 10 years experience.
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hi I have been asked to contact you for support as I am unable

Customer Question

hi I have been asked to contact you for support as I am unable to log into hot mail.Can you help.
Submitted: 3 years ago.
Category: Email
Expert:  Chris L. replied 3 years ago.
Hello my name is Chris, a certified computer professional with over 10 years experience. I will be happy to help you.

I am sorry to hear you are having trouble.

Is your password no longer working, is that the issue?

Could you please tell me your hotmal address so I can have a look? When you type your address to me do not type the @ symbol otherwise it will be blocked from my view. Type it in this format someoneAThotmail.com

Thanks,
Chris
Customer: replied 3 years ago.

my E mailaddress is: armandouptonroad at Hotmail.com

Expert:  Chris L. replied 3 years ago.
Thank you please stand by a moment, while I have a look.
Expert:  Chris L. replied 3 years ago.
Ok I can see you have bother alernate emails and phone numbers listed as recovery options so you should be able to reset the password with no problem.

You just need to choose one of those options, do you still have access to these?
Customer: replied 3 years ago.

I do not know what you are talking about "alternate emails" and phone nos? I have only one E mail address. also one phone no.So I do not understand what you are talking about.Pse answer to the point.

Expert:  Chris L. replied 3 years ago.
You have 2 alternate email accounts and phone numbers attached to your primary hotmail account. These can be used to get you back into the account.

Is the problem that your password is not accepted? Do you know your password?
Customer: replied 3 years ago.

yes I do know my password.

Expert:  Chris L. replied 3 years ago.
Ok so what happens when you try and log in exactly?
Customer: replied 3 years ago.

can you tell me wht are the twoalternate E mail addresses pse.?

Customer: replied 3 years ago.

can you tell me wht are the two alternate E mail addresses pse.?

Expert:  Chris L. replied 3 years ago.
I cant see the whole addresses but they show to me as
Email [email protected]
Email [email protected]

Is your password not working?

Let me know how I can help you please.
Customer: replied 3 years ago.

Yes I cannot get through using my present password. Also the yahoo E mail is useful for reply back as I am not able to sign in to Hotmail.


Yes my password is not working.

Expert:  Chris L. replied 3 years ago.
Ok if the password is not working it will need to be reset.

Here is what you need to do.

Go to https://account.live.com/password/reset

Click I forgot my password.

Next enter your email address and the letters shown to you.

Next it will ask you how you would like your reset code sent to you. Choose your phone number.

You will then get a text message or phone call with a code.

Enter the code on the page and then reset your password.

That should get you back in.

If you need further help please do not hesitate to reply back and let me know.

Thank You
-Chris

Customer: replied 3 years ago.

Thank you, will let you know how I get on. ap.

Expert:  Chris L. replied 3 years ago.
Ok let me know if you have trouble or get confused.

If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated. You can always return to this page to talk with me any time.

Thanks,
Chris

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