Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you talking to me from the computer now?
What is the operating system of the computer?
Is it Windows 7?
And which browser like Internet Explorer?
google. i think im not very good on the computer sorry
Is it a blue e icon?
yes its blue e
Can I take a look remotely, why the emails are not coming
pls click on this link and join the session: http://22.214.171.124:8040/?Session=abb1c2f6-323c-4e7d-b42a-e8c0edf8cdc9
I think you are not using Internet explorer
You are using Chrome or Firefox
oh right its prob chrome
Did you saved the tool when prompted?
my norton secure said it wasnt safe
Press Ctrl + J, it will bring the downloads window, see if elsinore is listed there > If yes, double click on it
Yes that's normal as remote desktop tool will be flagged as red unless you know what you are doing.
it might help for you to know my email was hacked into last week and i changed my password XXXXX thats it .
The hacked may have changed something
Can you try the remote desktop again, will take moments to fix this if I get that
ok ive got it
double click on it pls
i have but nothing coming up
Try again to save it and let me know
thanks, XXXXX XXXXX know when done
ive tried and i cant get it back for some reason
now, click ctrl + j to open downloads
and double click on elsinore
ok i think ive done it
yes pls wait
yes joined, thanks
open your mail pls and don't move the cursor
so do i need to go into my email account i know i sound thick your probably nodding right now
yes pls and after that give me control please
It should work now
Hacker had changed your settings
so all my emails that were sent between then and now have they received them ?
unfortunately yes and they might have got the email for password XXXXX too
also, those mails are not recoverable
pls change your password XXXXX and things should be good from now on
omg thats terrible so should i change it again ?
to a strong password
thank you so much for your help your a star.
Really glad to help you today and thanks a lot!