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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 31306
Experience:  Over 15 year experience in Email Systems and Programs
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I am unable to access my Email

Customer Question

I am unable to access my Email
Submitted: 2 years ago.
Category: Email
Expert:  jhannell replied 2 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-np1d3du0- :

now

Jerry Hannell :

hi, what is the email address you are having problems with?

Jerry Hannell :

can you type it again, please replace @ with AT when typing your email here

JACUSTOMER-np1d3du0- :

peter.taylor005atbtinternet.com

Jerry Hannell :

checking

Jerry Hannell :

did you forget your password?

JACUSTOMER-np1d3du0- :

no it goes on automatically after email address

Jerry Hannell :

I will give you a different address (link)

Jerry Hannell :

can you open this page

Jerry Hannell :

and try to login

Jerry Hannell :

what happens?

JACUSTOMER-np1d3du0- :

open how.

Jerry Hannell :

clicking on link

Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Are you still requiring assistance?

Please let me know

Thank you
Customer: replied 2 years ago.

I have just seen your message as I have now connected to my email. Co0mputer expert called to my home and found that BT Yahoo simply did not connect ! he installed another BT option and it works well. many thanks for your noble attempts to set mine up.

Customer: replied 2 years ago.

I have used justanswer twice in a couple of days. The first expert connected me to my email but after I had logged off


I tried to access email but could not.


I have already responded to previous request advising that


a computer expert had visited my home and successfully accessed my e mail.


could not respond to you previously because until now I have not been able to access my email


 

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