hello sir/madamI would like to help you, please let me know when you are ready
I am ready
are you unable to access your email?
Yes my emails are 'redirected' I believe
how do you check emails?
is it Hotmail by the way?
Its through Yahoo
are you going to yahoo to check your emails? (from web)
can you go to your email again and try to send a message to your own email address
and check if you are able to receive your own email
Yes I will do this, now?
yes, I will be here waiting
Sorry - I do not know how to get off this page without closing it?
you can open a new window by pressing CTRL+ N
Sorry I have tried this but no luck
we can try remote assistance
can you please click on the link below and run it. It will give you an ID and
a password. Please tell me the ID and the password XXXXX I can connect to your
desktop and fix the problem remotely. I will be here waiting for your next
ID XXXXXXXXX Password XXXXX
can you tell m the ID again
ID 104 746 588
is it open now? (you need to keep it on the screen)
no I closed it to get back to you
instead of closing it, can you "minimize" it
(instead of pressing X, press - )
here is the link again http://tinyurl.com/9439e
I have done that but it shows a new password XXXXX
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.