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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My email has been hacked, I have done a full scan and it shows

Resolved Question:

My email has been hacked, I have done a full scan and it shows no virus, my contact addresses are gone and I am no longer getting any new emails. I have also changed my pass word
Submitted: 3 years ago.
Category: Email
Expert:  jhannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am ready

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

are you unable to access your email?

Customer:

Hi

Customer:

Yes my emails are 'redirected' I believe

XXXXX XXXXXnell :

how do you check emails?

XXXXX XXXXXnell :

is it Hotmail by the way?

Customer:

Its through Yahoo

XXXXX XXXXXnell :

are you going to yahoo to check your emails? (from web)

Customer:

Yes

XXXXX XXXXXnell :

can you go to your email again and try to send a message to your own email address

XXXXX XXXXXnell :

and check if you are able to receive your own email

Customer:

Yes I will do this, now?

XXXXX XXXXXnell :

yes, I will be here waiting

Customer:

Sorry - I do not know how to get off this page without closing it?

XXXXX XXXXXnell :

you can open a new window by pressing CTRL+ N

Customer:

Sorry I have tried this but no luck

XXXXX XXXXXnell :

we can try remote assistance

Customer:

Yes please

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and


a password. Please tell me the ID and the password XXXXX I can connect to your


desktop and fix the problem remotely. I will be here waiting for your next


message.
http://tinyurl.com/9439e

Customer:

ID XXXXXXXXX Password XXXXX

XXXXX XXXXXnell :

can you tell m the ID again

XXXXX XXXXXnell :

me*

Customer:

ID 104 746 588

XXXXX XXXXXnell :

is it open now? (you need to keep it on the screen)

Customer:

no I closed it to get back to you

XXXXX XXXXXnell :

instead of closing it, can you "minimize" it

XXXXX XXXXXnell :

(instead of pressing X, press - )

Customer:

Yes

XXXXX XXXXXnell :

here is the link again http://tinyurl.com/9439e

Customer:

I have done that but it shows a new password XXXXX

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

jhannell and 3 other Email Specialists are ready to help you