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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I think someone else is using my email address to send spam

Resolved Question:

I think someone else is using my email address to send spam - even when my computer is turned off. What can I do?
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Arthur! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. You could have clicked on a bad attachment or link in your email. Please try the following fix:

- Go to your email account information/settings, then change your email password
, then if there are security questions/answers for your email account, then change them also
, and check all your other email account information, and make sure they are correct.

 

Also, make sure your antivirus/security program is working on your computer. Do a full scan.

If you do not know how to get to your email account information/settings, please tell me what email you use, such as Hotmail, Yahoo, Gmail, AOL, etc.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you

Customer: replied 3 years ago.

I am using AOL, not sure how to change password

Expert:  Viet - Email Tech replied 3 years ago.

Please click on the website below, and sign in your AOL account if asked:

https://myaccount.aol.com/

, then you can change your password XXXXX change your account security question/answer there.

Please confirm after trying. Thank you,

Customer: replied 3 years ago.

Have changed password XXXXX security question, thanks

Expert:  Viet - Email Tech replied 3 years ago.

You're welcome. Great. Also, if you use a Windows / PC computer, make sure your antivirus/security program is working on your computer, and do a full scan.

If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you,

Viet - Email Tech and other Email Specialists are ready to help you

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