Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Let me know when ready to chat
Thanks, XXXXX XXXXX system are you using?
Are you having the issue on an iPad?
Ok, are you using the mail app of ipad?
What is your mail service?
the part after @ in your mail address
It's the part after @ in your email address
Thanks, XXXXX XXXXX click on the mail icon, what happens?
ok. have you tried re-adding the account?
Deleting the account from ipad and readding it
I mean the email account which is having issue
It can be solved by re setting the account up
Would you like to do that?
That's re-adding the account
Go to settings > mail calendar and contacts
let me know when you are there
did you removed it just now/
Do you still have the issue, pls check and let me know
can you remove the other email address from ipad as well
readding it will fix the issue
Did you delete the recent mail and re-added it/
Are you talking to me from ipad?
Ok, press and hold the power and home button on the ipad together for a few seconds till the apple logo appears
after it restarts check if email works fine
Do this: press and hold the power and home button on the ipad together for a few seconds till the apple logo appears
See this image: