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Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Email Expert
Category: Email
Satisfied Customers: 8148
Experience:  10 years experience in Mail Software/Webmail technology.
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Ny email page is dead but everything else is working can you

Resolved Question:

Ny email page is dead but everything else is working can you help me to move the page?
Submitted: 3 years ago.
Category: Email
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Let me know when ready to chat

Customer: Ready
Ansh P. :

Thanks, XXXXX XXXXX system are you using?

Customer: Ipad
Customer: ipad
Ansh P. :

Are you having the issue on an iPad?

Ansh P. :

Are you having the issue on an iPad?


Customer: Yes
Ansh P. :

Ok, are you using the mail app of ipad?

Customer: Yes
Ansh P. :

What is your mail service?

Ansh P. :

the part after @ in your mail address

Customer: Orange
Ansh P. :

orange.co.uk/

Ansh P. :

?

Customer: What do you mean by mail service
Ansh P. :

It's the part after @ in your email address

Customer: My email address [email protected] but my provider is Orange
Ansh P. :

Thanks, XXXXX XXXXX click on the mail icon, what happens?

Customer: The emails all are listed I now have 33 waiting but when I press on any one of them there is no response
Ansh P. :

ok. have you tried re-adding the account?

Customer: What do you mean?
Ansh P. :

Deleting the account from ipad and readding it

Customer: What account do you mean. I have bought an iPad and have been using it for a year and I am rather old and this the first time I have had a problem so I need help to understand
Ansh P. :

I mean the email account which is having issue

Customer: I just can't read my emails which I always can by pressing on the email and either reading it or deleting it and now when I press on it there is simply no response
Ansh P. :

It can be solved by re setting the account up

Ansh P. :

Would you like to do that?

Ansh P. :

That's re-adding the account

Customer: Yes but how do I do it?
Ansh P. :

Go to settings > mail calendar and contacts

Ansh P. :

let me know when you are there

Customer: I have removed my previous email address and now have my present email [email protected] on please help now
Ansh P. :

did you removed it just now/

Ansh P. :

?

Customer: Yes
Ansh P. :

Ok

Ansh P. :

Do you still have the issue, pls check and let me know

Customer: Yes I do still can't get my emails off
Ansh P. :

can you remove the other email address from ipad as well

Customer: Do you mean my present one?
Ansh P. :

yes

Ansh P. :

readding it will fix the issue

Customer: Still completely dead when I touch the emails
Ansh P. :

Did you delete the recent mail and re-added it/

Customer: Yes
Ansh P. :

Are you talking to me from ipad?

Customer: Yes
Ansh P. :

Ok, press and hold the power and home button on the ipad together for a few seconds till the apple logo appears

Ansh P. :

after it restarts check if email works fine

Customer: What do you mean?
Ansh P. :

Do this: press and hold the power and home button on the ipad together for a few seconds till the apple logo appears

Customer: Which are the power and home buttons please?
Ansh P. :

See this image:

Ansh P. :

Full Size Image

Ansh P. :

Full Size Image

Ansh P., Email Expert
Category: Email
Satisfied Customers: 8148
Experience: 10 years experience in Mail Software/Webmail technology.
Ansh P. and 4 other Email Specialists are ready to help you

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