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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16648
Experience:  10+ years of work experience.
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My aol incoming emails are going to spam or deleted and not

Resolved Question:

My aol incoming emails are going to spam or deleted and not into my inbox
Submitted: 3 years ago.
Category: Email
Expert:  Jason Jones replied 3 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Which program do you use to access your email (AOL Desktop, Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 3 years ago.
I'm using safari on an apple ipad
Expert:  Jason Jones replied 3 years ago.

Does this also happen on your computer?
Customer: replied 3 years ago.
I don't use a computer only ipads
Customer: replied 3 years ago.
I only use an ipad
Expert:  Jason Jones replied 3 years ago.
Thank you for the update.

It looks like you have your spam controls set too high.

Please, follow the instructions below to solve your problem:
- Log into your AOL email
- On the top right of the page, click Options > Mail Settings.
- Tap Spam Settings
- Change your Spam Filter value to "Low" or "Off"
- Delete any "Sender Filter" that you have
- Tap Save and save those settings. That will solve your problem.


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason Jones and 2 other Email Specialists are ready to help you